Despatch Clerk

About the Role

We are seeking a well-organised and driven Despatch Clerk to become part of the warehouse team in Salisbury, South Australia. Reporting to the Warehouse Manager, this position is central to keeping the despatch office running efficiently, supporting distribution workflows, and ensuring customers receive a high standard of service.

This opportunity will suit someone who enjoys a busy environment and likes being closely involved in warehouse communication and day-to-day coordination.

Key Responsibilities

Distribution Coordination

• Oversee daily delivery and distribution schedules.
• Answer incoming calls and respond to customer questions.
• Keep warehouse records accurate and complete general administrative duties.
• Sort, file, and circulate paperwork as needed.
• Work with transport carriers and arrange courier bookings.
• Deliver dependable, high-quality customer support.

Inventory and Consumables Management

• Check freight and transport invoices against delivery paperwork.
• Prepare freight documents and support drivers with dispatch requirements.
• Carry out cancellation processes and communicate with the National Customer Service Centre.
• Track and replenish stationery and other consumable items.
• Manage proof-of-delivery handling and follow-up.

After-Service Care

• Organise and issue OE fitment stock, including tyres and rims.
• Help with monthly stocktake activities.
• Keep despatch records accurate and up to date.

Reverse Logistics

• Coordinate customer returns in line with the Goods Return Policy.
• Process returns of new tyres for customer credit.
• Handle warranty tyre returns for review by Technical Field Services.

About You

You should bring strong administrative and organisational ability, along with excellent communication and customer service skills. Confidence in dealing with carriers, drivers, and internal stakeholders is important, as is a strong focus on accuracy and detail. The role also calls for someone who can work independently while contributing positively to a team. Experience in warehousing or logistics is preferred, though it is not mandatory.

About Us

We are a recognised name in tyre and mobility solutions, providing premium products and services that help people, businesses, and industries stay on the move. Our operations cover company-owned stores, franchise partners, and mobile service solutions, supported by a workforce of more than 2,000 committed people across Australia and New Zealand.

Our People Commitment

We are committed to creating a workplace where people feel safe, supported, and happy at work. We encourage career growth and development, with a strong focus on helping team members progress internally. Flexibility is part of our approach to supporting wellbeing and performance, alongside the security of joining a trusted global business. You will be part of a friendly, supportive team working toward the mission of serving society with superior quality.

Perks

• A competitive remuneration package, which may include base pay, variable pay, and allowances depending on the role.
• Employee discounts on tyres and servicing for you, your family, and friends.
• Access to financial education, wellbeing support, and discounts across private health, cars, car hire, hotels, and other retailers.
• Annual paid volunteer leave so you can contribute to a cause that matters to you.

Additional Information

No agencies, thank you.