Department Manager

Role overview

As a Department Manager, you will guide, support, and motivate your team while helping build an inclusive workplace where collaboration and an entrepreneurial mindset can flourish. By working in line with the brand’s values, you will contribute to the success of your department, your store, and the wider business.

What you will do

• Steer the team to deliver an excellent customer journey by maintaining strong operational and visual presentation standards, while actively promoting and selling the products.
• Own the performance of your department and store area by reviewing sales results, spotting business opportunities, setting targets, and building action plans to improve results, profit, and stock efficiency.
• Oversee workforce planning, rota creation, and smooth opening and closing procedures.
• Hire, induct, and grow your team while encouraging a culture of inclusion, teamwork, learning, and innovation.
• Keep yourself informed about fashion trends, customer behaviour, and competitor activity to stay commercially sharp.
• Represent both yourself and the brand professionally in every customer interaction.

Who you will work with

You will be part of the store team, which brings the brand to life for customers. This includes roles such as Sales Advisors, Department Managers, Store Managers, Visual Merchandisers, Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores. You will also collaborate with the wider Area Team across stores to exchange ideas and support shared success.

About the company

H&M Group is a global fashion company with a portfolio of strong brands and ventures. Its mission is to show that great design, accessible pricing, and sustainable solutions can go hand in hand. The company aims to make fashion available to everyone while helping move the industry toward a more inclusive and sustainable future.

The organization is built on thousands of passionate colleagues who share a common culture and values. Its scale, expertise, and influence are used to drive positive change across the fashion industry.

Why this role and workplace stand out

• The company offers a welcoming environment with development opportunities across the globe.
• It values people from diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
• The workplace is guided by seven core values that have shaped its success for more than 75 years.
• Colleagues are encouraged to bring their authentic selves to work.
• Employees gain access to a large global talent network with room for long-term career growth.
• Benefits include health insurance and wellbeing support for employees and family members.
• An employee discount is available on products from the H&M group.
• The role follows a five-day work week to support work-life balance.

Additional information

This is a full-time on-site position based in Mangaluru, Karnataka, India. The role reports to the Store Manager.

Application note

The hiring process is competency-based, fair, and equitable. Applicants are asked not to include a cover letter with the application.

Candidate profile

The ideal candidate brings retail management and operational experience, strong leadership skills, and a genuine interest in coaching and developing others. You should be comfortable with sales planning, analysis, follow-up, customer-centric reporting, and working in a fast-paced, collaborative setting. Confidence, creativity, curiosity, flexibility, analytical thinking, and a results-driven approach are important for success in this role.