Customer Success Manager

Role overview

Great Place To Work® ANZ is looking for a Customer Success Manager to help advance its mission of improving workplace culture across organisations. This position is suited to someone who can lead customer success efforts, influence internal and external stakeholders, and consistently deliver strong outcomes for customers.

Key responsibilities

• Manage a portfolio of high-value customers and ensure they receive a strong service experience with clear, measurable results.
• Drive product usage and adoption, track customer health indicators, and uncover opportunities for account expansion.
• Act as a trusted partner to senior customer contacts by understanding their business priorities and aligning solutions to those goals.
• Own account planning, support renewals, and work closely with sales on upsell opportunities.
• Represent the customer internally, handle complex issues, and contribute to ongoing improvements across the business.

Candidate profile

• 3 to 5 years of experience in customer success, with a strong record of meeting KPIs and improving retention.
• Proven ability to lead initiatives, guide stakeholders, and achieve measurable business results.
• Comfort with analysing customer health, planning accounts, and building growth strategies.
• Strong communication and relationship-building skills with a customer-first approach.
• Ability to coordinate several complex projects at once while maintaining high delivery standards.

Technical requirements

• Bachelor’s degree or an equivalent level of professional experience.
• Working knowledge of CRM platforms and data analysis tools.
• Experience managing customer success metrics and KPI reporting.
• Strong verbal and written communication skills.

Why this role stands out

• Contribute to a purpose-led organisation focused on better employee experiences and workplace culture.
• Join a fast-growing global business with room for career progression.
• Benefit from hybrid working arrangements, with the office based in Sydney.
• Receive a competitive compensation package with benefits and performance-linked incentives.
• Be part of a collaborative team culture built around the values Smart Moves, One Team, and You Matter.

Success measures

• Customer satisfaction target: 8.5/10 or higher.
• Retention and account expansion performance.
• Product adoption and usage outcomes.
• Revenue growth from existing accounts.

Additional information

The role is based in New Zealand, while the job overview also references hybrid working in the Sydney office. The company invites applicants who are motivated by meaningful impact and want to help shape better workplaces across ANZ.