Customer Success Manager

Role overview

This is a full-time, onsite Customer Success Manager position based in San Francisco, California, with a five-day office schedule. The role offers a $130,000 base salary and an estimated total on-target earnings package of $160,000.

The hiring company is a rapidly expanding AI business that is reshaping marketing technology. The team is looking for someone who is energized by a customer-centric environment, enjoys working in a fast-moving growth stage, and can help enterprise and mid-market clients achieve measurable outcomes.

What you'll do

• Own a book of mid-market and enterprise accounts and drive strong product adoption, engagement, and long-term customer value.
• Guide customers through onboarding, rollout, and enablement so they can realize value quickly.
• Build credible, senior-level relationships and act as a trusted advisor to key stakeholders.
• Spot opportunities for account growth and collaborate with Account Executives on renewals and upsell motions.
• Track customer sentiment and usage signals, intervene early on risky accounts, and carry out success plans to reduce churn.
• Lead business reviews, success planning sessions, and strategic discussions backed by usage insights and customer objectives.
• Partner with Product, Sales, Marketing, and Support teams to represent customer needs and strengthen the overall experience.
• Develop strong product expertise and help customers get the most value from AI in their marketing workflows.

Candidate profile

• At least 3 to 7+ years of experience in Customer Success, Account Management, or Consulting within a B2B SaaS setting.
• Background managing commercial, mid-market, or enterprise client relationships.
• Proven ability to improve renewals, retain customers, and expand revenue within existing accounts.
• Strong executive-level communication, presentation, and relationship-building skills.
• Comfort working across multiple stakeholders in Marketing, Operations, and executive leadership.
• Exposure to marketing technology, AI, data, or analytics platforms is a strong advantage.
• Well-organized with solid project coordination and problem-solving capabilities.
• Self-directed and effective in a startup environment where ownership and initiative matter.

Bonus experience

• Hands-on experience with AI-enabled SaaS products.
• Exposure to martech, customer data platforms, marketing automation, or analytics tools.
• Experience supporting marketing leaders and revenue-facing teams.
• Familiarity with customer success platforms such as Salesforce, HubSpot, Gainsight, Catalyst, or similar systems.

Compensation and benefits

• Base salary of $130,000 with total on-target earnings of $160,000.
• Equity participation opportunity.
• Medical, dental, and vision coverage.
• Growth prospects in one of the fastest-growing areas of AI.
• High-visibility role with direct access to leadership.
• Modern San Francisco office and a collaborative, high-performance culture.

Equal opportunity statement

The employer is committed to an inclusive workplace and considers applicants from all backgrounds. Hiring decisions are made without discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic. All qualified candidates are evaluated based on their skills, experience, and ability to succeed in the role. The company emphasizes that diverse perspectives support stronger innovation, better teamwork, and improved customer outcomes.