Customer Relationship Manager

Role overview

Credit Corp is seeking a full-time Customer Relationship Manager for its Auckland CBD office. This is an on-site role with hybrid work flexibility available after three months, subject to a 3 days in office and 2 days working from home arrangement. The position runs Monday to Friday only, with no weekend work, and the contact centre operates between 7:30 am and 7:00 pm. The role offers a starting salary at an entry level, paid training, coaching, and clear development pathways. No prior collections background is needed.

What you will do

In this role, you will make outbound calls to customers with overdue accounts, reconnect with them on behalf of clients, and work toward repayment arrangements that suit each customer’s situation. You will manage a high call volume, use systems and databases to find and re-establish contact, and work through objections while aiming for constructive outcomes. The role also involves handling accounts for major New Zealand organisations and following all relevant compliance and regulatory requirements.

Who this role suits

This opportunity is well suited to people who are motivated, comfortable speaking with a wide range of people, and able to stay composed in difficult conversations. Experience from call centres, retail, hospitality, sales, customer service, or other people-focused roles can be valuable, but it is not essential. A willingness to learn, accept feedback, and build a career in financial services is highly regarded.

Working conditions and extra details

This is a permanent full-time position requiring 40 hours per week. Applicants must have the ability to work from home. The workplace is located in Auckland CBD, close to Waitematā Station, shops, and eateries. The employer also highlights an inclusive team culture, regular team events, a “Dress for Your Day” environment, and a business focused on sustainable financial solutions and financial inclusion.

Benefits

Along with paid training and ongoing coaching, the role includes employee discounts and perks through a benefits platform, health and wellbeing support including 24-hour EAP access, breakfast and fresh fruit in the office, paid volunteer days, and the option to buy additional annual leave.

About the employer

Credit Corp, through Collection House, is one of New Zealand’s largest end-to-end receivables management businesses and part of Credit Corp Group. The company operates across several countries and works closely with regulators to support sustainable financial solutions. It values diversity and encourages applications from people of all culturally diverse backgrounds.