Customer Assistant - Headford Superstore

Role overview

This position is focused on delivering a positive in-store experience and supporting daily operations in a busy retail environment. The business serves shoppers across food and non-food categories, and the role plays an important part in keeping service standards high and products available.

If hired, the appointment will only be confirmed once bank account details are provided before the agreed start date.

Key responsibilities

• Put customers first in every task and decision.
• Welcome shoppers warmly, recognise their needs, and provide friendly service.
• Help keep products and services available and accessible throughout the day.
• Handle merchandise carefully so items remain in excellent condition for customers.
• Maintain clean and orderly shop-floor and back-of-house areas.
• Carry out department processes and routines as trained.
• Work in line with company policies and health and safety procedures.
• Support colleagues in other departments when required, while keeping your main duties on track.

What the role requires

• A naturally customer-focused approach with a proactive, helpful attitude.
• The ability to work hard for customers, teammates, and the department.
• Good judgement when prioritising tasks so customer needs are met well.
• Flexibility and resilience in a fast-changing retail setting.
• Comfort with following both spoken and written instructions.
• Dependability and strong punctuality.
• A neat, professional appearance at all times.

Rewards and benefits

• Competitive pay
• Bonus scheme, subject to scheme rules*
• Free, confidential virtual GP access for colleagues, with online video consultations and prescription service; family members at the same address can use it at a reduced cost
• 24/7 Employee Assistance Programme access for colleagues and family members, plus wellbeing support under the Body, Mind and Life approach
• Colleague Clubcard discounts: 10% in-store and online, 15% on selected weekends once a month, 20% off twice yearly, and 20% off F&F clothing year-round; benefits can extend to a family member with a second Clubcard*
• Life assurance
• Pension plan*
• Save As You Earn scheme*
• Paid family leave
• Bike to Work scheme
• Long service awards
• Commuter scheme

About the employer

The organisation aims to be the preferred shopping choice for customers whether they are at home or on the move. Its purpose is built around serving customers, communities, and the planet responsibly and sustainably.

The company has operated in Ireland since 1997 and has 170 stores nationwide. It employs more than 13,000 people directly in Irish cities and towns, supporting almost 45,000 jobs overall. It works with more than 500 Irish suppliers, nearly three-quarters of whom are small and medium-sized businesses, supporting close to 13,000 farming families. It is the largest buyer of Irish food and drink globally, purchasing €1.6 billion annually.

The business also supports community initiatives through programmes and partnerships including the Tesco Community Fund, Children’s Health Foundation, FoodCloud, and Stronger Starts. These efforts have helped more than 21,000 community groups, raised over €7.5 million for medical equipment, and delivered almost 15 million meals to people experiencing food insecurity.

An inclusive workplace culture is emphasised, with a commitment to treating people how they want to be treated and creating a recruitment process where everyone can thrive. Flexible working conversations are welcomed, and candidates can discuss support needs or reasonable adjustments during the application process.

Accessibility and support

Applicants who need additional support during recruitment can request assistance by email. The organisation also provides accessibility information online for candidates who may require adjustments.

Additional support email: tescoireland.recruitment@tesco.ie

Accessibility information: available through the employer’s recruitment accessibility page.