Credit Supervisor

About the Company

Join a hotel operating under the Accor umbrella, part of a hospitality group that spans more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations worldwide. The organization emphasizes personal growth, advancement, and the belief that every interaction helps create a positive, lasting impression for guests, colleagues, and the planet. Its approach is built around responsible hospitality.

You will also have the chance to become a Heartist®—someone who leads with heart in a fast-moving hospitality environment.

Role Overview

This position is responsible for managing hotel credit operations and accounts receivable activities. The role requires strong coordination across finance and operational teams to ensure proper credit control, accurate billing, timely collections, and compliance with internal standards.

Key Duties

• Manage the full set of hotel credit-control and receivables processes.
• Evaluate and authorize credit requests in accordance with company policy.
• Carry out credit assessments for corporate, government, and travel agency accounts.
• Track overdue payments and drive follow-up actions to support collection.
• Analyze aging schedules and contribute to collection planning.
• Ensure correct invoicing for groups, events, long-stay guests, and corporate clients.
• Check backup documents and work with relevant departments to settle billing issues.
• Keep credit records complete, accurate, and compliant.
• Prepare credit-related reports, reconciliations, and end-of-month summaries.
• Assist with both internal and external audits by providing the necessary records.
• Liaise closely with Front Office, Sales, Events, and Finance teams.
• Respond to client questions about invoices, receipts, and credit terms.
• Develop and maintain strong working relationships with clients and business partners.

Qualifications

• Prior background in hotel credit, accounts receivable, or finance is required; hospitality exposure is an advantage.
• Good knowledge of credit procedures, invoicing, and recovery workflows.
• Strong precision, integrity, and focus on details.
• Effective communication and negotiation abilities.
• Capability to work on your own and meet deadlines.
• Comfort with PMS, accounting platforms, and Microsoft Excel.

Additional Information

The company states a commitment to diversity and inclusion and aims to attract, recruit, and promote a wide range of talent.

Accor positions itself as more than a global leader: it invites people to bring their individuality, offers opportunities to learn and grow every day, and aims to make work meaningful. The organization encourages employees to explore the broad possibilities within the group and to help shape the future of hospitality.

Its guiding message is to do what you love, care for the world, and challenge the status quo, under the hashtag #BELIMITLESS.