Collections Manager (Retail)

About Revolut

Revolut has been focused on giving people greater control, clarity, and flexibility with their money since 2015. Its product ecosystem covers spending, saving, investing, currency exchange, travel, and more, serving 75+ million customers worldwide.

As the company grows quickly, its people and culture remain central to its success. Revolut has earned Great Place to Work™ certification and now has 13,000+ team members working across offices and remotely. The company is looking for people who want to build strong products, challenge the usual way of doing things, and simplify complex problems into elegant solutions.

About the Role

The Credit team develops and expands lending capabilities that support global growth. The group manages the full product journey, from backend infrastructure to customer-facing experiences, while balancing market knowledge, risk expertise, and technical accuracy to create safe, locally relevant solutions.

Revolut is hiring a Collections Manager to design and strengthen local collections processes and procedures, while ensuring the team maintains high performance as new features and services are launched and scaled.

What You'll Be Doing

• Building compliant, effective processes for debt collections.
• Handling requests and defining or implementing system changes that cut down manual work.
• Taking ownership of the full debt collections workflow for retail credit portfolios.
• Improving in-house and outsourced recovery performance through stronger contact and cure rates, supported by modern technology, analytics, and payment strategies.
• Creating and maintaining policies, procedures, and process documentation for collections and recoveries.
• Designing, managing, and refining strategies that improve recovery outcomes.
• Driving ongoing improvements in tools, metrics, and collection operations.
• Choosing and managing debt collection agencies to make sure service levels are met.

What You'll Need

• At least 5 years of experience in debt collections and recoveries within a retail bank, fintech, or debt collection agency.
• Hands-on experience building and documenting collections workflows.
• Strong understanding of local debt collection laws and regulatory requirements.
• Solid knowledge of credit products.
• Ability to manage third-party providers and maintain productive working relationships.
• Strong analytical thinking and problem-solving capability.
• A proactive mindset with a focus on finding ways to automate and improve processes.
• Good understanding of debt portfolio management, debt sales, and debt restructuring.

Additional Information

Revolut encourages applicants from diverse backgrounds and experiences, reflecting its commitment to an inclusive, multicultural workplace.

Important Notice for Candidates

Job scams are increasingly common. Applicants should be careful and use only official Revolut recruitment channels. Revolut does not use third-party recruitment platforms for hiring.

• Only use official Revolut application routes.
• Verify that all email communication comes from an @revolut.com address.
• Revolut will not request payment or personal financial information during the hiring process.

If anyone asks for money or sensitive financial details, it should be treated as a scam and reported right away.

Application Declaration

By applying, you confirm that the information and attachments you provide are accurate and complete to the best of your knowledge. You also confirm that you have disclosed any previous employment with Revolut, where applicable.

You acknowledge that if any submitted information is false or misleading, your application may be rejected, an offer may be withdrawn, or employment may be terminated or dismissed. You also agree that your personal data will be processed in line with Revolut's Candidate Privacy Notice.