Client Relationship Manager (Education)

About Flywire

Flywire is a global payments and software company focused on solving complex, high-value payment flows. Built originally for higher education, the business has expanded into additional regions and industries while continuing to help organisations and their customers complete payments smoothly across borders. The company supports thousands of clients across education, healthcare, travel, and B2B, with coverage in more than 240 countries and territories and support for 140+ currencies. Its global team includes over 1,200 people representing more than 40 nationalities across 12 offices.

Role overview

Flywire is seeking a driven Relationship Manager to support partner institutions in Australia and New Zealand. The role is centred on deepening client partnerships, improving retention, identifying growth opportunities, and increasing the value delivered through Flywire’s payment solutions. You will report to the Senior Key Account Manager ANZ and work closely with Sales and Relationship Management teams to expand business, resolve issues quickly, and ensure clients and their students receive a strong payment experience.

Key responsibilities

• Build long-term relationships with both senior and operational stakeholders, while understanding each client’s priorities and objectives.
• Lead onboarding, marketing, training, and support activities that help clients grow usage and generate additional revenue through upselling and value-added services.
• Present products and services in a clear, consultative, and educational way.
• Coordinate integration projects with solutions teams so clients can adopt technical workflows and related processes effectively.
• Develop strategic account plans for individual clients and client groups to drive utilisation, growth, and revenue.
• Handle commercial matters such as internal reporting, contract renewals, pricing discussions, and new product expansion.
• Act as a knowledgeable internal resource for your portfolio and market, including awareness of relevant payment products and competitors to help improve products and operations.
• Work across teams and time zones with legal, compliance, product development, and vertical specialists to solve payment-related challenges.
• Keep CRM records accurate and up to date so information remains available in a timely manner.
• Track, review, and report on utilisation, payers, and revenue performance.
• Address escalations appropriately and with due attention.
• Run regular check-ins with customer success teams to confirm satisfaction with products and services.
• Provide ongoing training and manage support materials for the relevant client departments.

Requirements

• At least 5 years of experience in account management or client success.
• Strong background in international higher education, education management, or payments is preferred.
• Comfort working with remote stakeholders and contributing effectively in a distributed team.
• Open to travel for around 20% to 25% of the time.
• Excellent written and spoken communication skills.
• Strong presentation ability, including confidence in speaking with senior executives and other stakeholders at all levels.
• High attention to detail, along with solid time management and organisational ability.
• Strong interpersonal, analytical, and planning skills in a multicultural setting.
• Good problem-solving and project management capability.
• Able to work independently as well as collaboratively in a fast-paced environment.
• Self-starter who is proactive in engaging internally and externally.
• Bachelor’s degree in Business, Communications, Marketing, Management, or an equivalent field.

Additional information

Benefits include competitive compensation, an Employee Stock Purchase Plan, and Flying Start, the company’s global induction programme. Team members work with a dynamic global group and can take part in wellbeing initiatives such as mental health support, wellness sessions, yoga, Pilates, and HIIT classes. The company also offers competitive time off, including FlyBetter Days for volunteering and Digital Disconnect Days, along with strong talent and development programmes such as Managers Taking Flight for new or aspiring managers.

Hiring process

Candidates can expect to speak with multiple Flywire team members during the process, including the hiring manager, peers, the department VP, and to complete a skills assessment. A Talent Acquisition Partner will guide applicants through the steps and act as the main contact for questions.

Equal opportunity

Flywire is an equal opportunity employer and places diversity, gender equality, and inclusion at the centre of its people strategy. The company values its global team and believes every new hire helps shape and strengthen its culture.