Client Director Manager

About the Company

The organization is built around client success, long-term partnerships, and delivering strong business outcomes through thoughtful service and strategic support.

Role Overview

This senior-level position is responsible for managing important client relationships, guiding account strategy, and helping drive revenue growth and retention. The role acts as a high-level advisor to major customers and focuses on expanding partnerships while ensuring service quality and client satisfaction.

Key Responsibilities

• Oversee strategic client relationships and manage high-value accounts.
• Create and implement account expansion plans that improve client satisfaction and unlock revenue potential.
• Act as the main executive contact for important stakeholders and decision-makers.
• Develop durable partnerships through proactive communication and consultative account management.
• Work closely with sales, operations, product, marketing, and customer success teams to deliver effective client solutions.
• Track account performance, customer health, and service delivery quality.
• Spot opportunities for upselling, cross-selling, and broader business development.
• Handle contract discussions, renewals, and commercial negotiations.
• Address complex client concerns and drive timely resolutions.
• Prepare executive business reviews, performance updates, and strategic recommendations.

Requirements

• A bachelor’s degree in Business Administration, Marketing, Communications, Management, or a similar discipline is preferred.
• At least 7 years of experience in account management, client services, customer success, business development, or a related area.
• At least 3 years in a senior or leadership role managing clients is preferred.
• Demonstrated success handling enterprise-level or strategically important accounts.
• Strong ability to build relationships, negotiate effectively, and manage stakeholders.
• Excellent communication, presentation, and executive-level engagement skills.
• Solid commercial awareness with the ability to identify growth opportunities.
• Experience using CRM tools such as Salesforce, HubSpot, Microsoft Dynamics, or comparable systems.
• Strong leadership, problem-solving, and decision-making abilities.
• Comfortable working independently in a remote setting.

What We Offer

• A fully remote role based within the United Arab Emirates.
• A competitive compensation package.
• Opportunities for professional development and executive leadership growth.
• Exposure to strategic client relationships and high-impact business work.
• A flexible, collaborative work culture.
• A supportive environment centered on customer success, innovation, and high performance.
• The chance to shape client strategy, retention, and business growth.
• Clear progression opportunities across client leadership, commercial management, and executive paths.

Location

United Arab Emirates

Employment Type

Full-time, remote