Clerk A - Billing

Role overview

The City of Winnipeg is hiring a Clerk A - Billing within the Finance and Administration Division of the Water and Waste Department. This is a full-time position on a permanent basis while assigned to a temporary posting, with a designated work location at 185 King Street and a hybrid work arrangement. The role reports to the Senior Clerk - Billing and supports customer account administration, billing coordination, and related clerical functions.

Work schedule and pay

Working hours are 8:30 a.m. to 4:30 p.m., Monday through Friday. Compensation is $1,249.30 to $1,770.23 every two weeks, in line with the Clerk A classification under the C.U.P.E. Collective Agreement. The employee group is C.U.P.E.

About the employer

The City of Winnipeg is among Manitoba’s largest employers, serving more than half of all Manitobans through a broad range of public services. The organization offers competitive pay, employer-paid benefits, dental and vision coverage, pension plans, maternity and parental leave programs, and access to education, training, and staff development. The workplace is intended to be diverse, safe, and healthy, with flexibility options that may include modified hours, remote work, or hybrid work, subject to approval. Employees approved for remote work must still be able to attend in person at the designated or another work location when required.

Equity, accommodation, and hiring notes

The City encourages applications from groups that are underrepresented in its workforce, including Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples, and Newcomers. For this recruitment, equity may be used as a selection factor, with consideration given to Women, Racialized Peoples, Persons with Disabilities, and Newcomers, subject to collective agreement rules and applicable recruitment and promotion provisions. Requests for reasonable accommodation will be accepted during the hiring process. Preference may be given to internal applicants.

Key duties

• Maintain and update customer records in the department’s billing platform.
• Add remarks and customer details to billing accounts.
• Keep billing records current by using actual meter readings.
• Import electronic files into the billing system from different sources.
• Prepare and send written requests asking occupants to apply for water service or supply information needed to complete an application.
• Handle completed application letters and related follow-up.
• Obtain meter readings needed to open new accounts, close accounts, and support quarterly billing.
• Produce daily billing outputs such as bills, notices, and meter-reading request cards for mailing.
• Update records when Manitoba Family Services pays a customer’s water bill.
• Process mail returned to sender.
• Provide internal courier support to branch offices.
• Cover duties for other clerical staff in the branch when needed.
• Carry out other related tasks that match the classification.

Qualifications

• High school diploma or GED, plus formal training in business or office procedures, or an equivalent mix of education and experience.
• Previous experience in an office setting.
• Accurate typing speed of at least 20 net words per minute.
• Ability to use a personal computer in a Windows environment and work with Outlook, Word, Excel, and Synergen at a basic level.
• Strong organization skills with the ability to prioritize work and meet deadlines and productivity standards.
• Ability to perform accurate mathematical calculations.
• Capability to keep records accurate and maintain an orderly filing system.
• Strong verbal and written communication skills for dealing with customers and internal staff.
• Ability to follow written and spoken instructions and use sound judgment with limited supervision.
• Ability to build and maintain respectful working relationships across the organization and with the public.
• Basic understanding of safe work practices.
• Ability to handle confidential and sensitive information appropriately.

Employment conditions

The selected candidate must remain legally eligible to work in Canada. If the person holds a work permit, it is their responsibility to keep it valid. A police information check satisfactory to the employer will also be required at the candidate’s expense.

Application requirements

Applicants must submit an online application with all required documents. Submissions must include a current resume and a cover letter. Applications missing mandatory documentation will not be considered, and the application materials must clearly show how the applicant meets the role requirements.

Additional notes

Applications can be submitted through the City of Winnipeg careers process. Guidance on applying and attaching documents is available through the city’s FAQ resources or by contacting 311. A temporary appointment may become permanent; if that happens, the successful candidate appointed to this bulletin will automatically move into the permanent position without a new posting. Candidates will be tested to assess the knowledge, abilities, and skills relevant to the role.

Training and learning expectations

The successful candidate must be able to learn to access, update, and process information in the Water and Waste billing system and the work order system within one to two months of appointment. Within three months, the person must develop working knowledge of the Water By-law, Sewer By-law, and department policies and procedures related to billing, collections, and meter reading. Willingness to learn the work of the Clerk B - Billing Clerks and provide coverage for them is required. Job-specific training must be completed as directed.

Posting information

Department: Finance and Administration Division, Water and Waste Department. Designated work location: 185 King Street. Position type: Permanent on temporary basis. Posting number: 127119. Closing date: July 6, 2026.

Benefits and workplace culture

The City states that its benefits package includes employer-paid benefits, dental and vision care, pension coverage, maternity and parental leave programs, and development opportunities such as education, training, and staff development. The organization emphasizes a diverse and healthy workplace with support for employee growth.