Cleaner

Role overview

You will be responsible for delivering dependable cleaning services for a Mitie customer in Tipton, ensuring routine, planned, and periodic cleaning is completed to a consistently high standard. The work must meet the agreed service levels and follow the established cleaning timetable.

Main duties

• Complete all required training to carry out the cleaning role effectively.
• Work well both as part of a team and independently when needed.
• Follow all Mitie policies and procedures covering quality, safety, health, and environmental standards.
• Keep the assigned area clean to the required level in line with the contract, service expectations, and daily, weekly, and periodic schedules given by the Cleaning Supervisor.
• Deliver services efficiently while maintaining a high standard at all times.
• Keep cleaning equipment clean, well maintained, and safe to use.
• Flag any maintenance issues noticed while completing cleaning tasks.
• Always protect site security, including locking doors and following lost property procedures.
• Build a strong understanding of the designated area, the agreed work specification, and the time allocated for the facilities.
• Use cleaning equipment, materials, and approved chemicals correctly and with good knowledge of their purpose.
• Set a professional standard through your dress, conduct, punctuality, and attendance.
• Follow safeguarding requirements at all times and report any concerns in line with company policy.
• Maintain confidentiality when handling sensitive information.
• Ensure contractors and visitors follow security and health and safety rules while on school premises.
• Develop positive working relationships with customers and look for ways to improve service and exceed expectations.
• Carry out other related tasks that are within your capability and needed by the business.

What the employer is looking for

Previous cleaning experience is preferred, although full training can be provided. The ideal person will be dependable, hardworking, professional, comfortable working to a schedule, and able to work independently when required. A positive, honest, self-motivated approach and a commitment to continuous improvement are important.

Safeguarding and checks

The employer is committed to safeguarding children and young people, and all employees are expected to support that commitment. The successful candidate will need an enhanced DBS check and satisfactory references.

If you are working in regulated activity, you should be aware that it is a criminal offence for barred individuals to apply for roles requiring unsupervised work with the relevant group, including vulnerable adults, children, or both. This role is exempt from the Rehabilitation of Offenders Act 1974, so all convictions and cautions must be declared, including spent ones unless protected under DBS filtering rules.

Benefits and rewards

The role comes with access to a flexible benefits package designed to suit different lifestyles. Benefits include a virtual GP service for you and household members, financial wellbeing support through Salary Finance, including access to a portion of earned pay before payday for a small fee, and competitive loan options.

You will also receive access to the Choices benefits platform, where you can tailor benefits such as dental insurance, dining cards, coffee clubs, and discounted technology products. Additional perks include thousands of retail, gym, and other discounts through MiDeals, a cycle-to-work scheme, life cover equal to your annual salary or at least £10,000, a save-as-you-earn plan, and the Mitie Matching Share Plan with the potential for free shares.

Employees are recognised through Mitie Stars, which includes monthly cash prizes and an annual top prize of £10,000. The company also supports career development through a broad range of learning resources and training opportunities.

Recruitment and accessibility

The hiring process is designed to be inclusive and accessible. Candidates who need reasonable adjustments because of a disability or long-term condition can request support during recruitment.

About the employer

The company has been operating since 1987 and employs around 80,000 people. It is a major UK provider of facilities management and professional services, working across sectors such as banking, government, healthcare, and education.

Documents

• Mitie Safeguarding Policy.pdf (404.58 KB)

Additional note

Existing employees who want a move within the organisation are encouraged to share their experience of working there with others.