Chief Operating Officer

Role Summary

A leading family-run cleaning and facilities services group with nationwide operations across Ireland and a workforce of more than 2,000 people is hiring a Chief Operating Officer in Dublin. This person will act as the CEO’s main delivery partner and will hold end-to-end responsibility for operational and commercial performance.

Core Accountabilities

• Lead service delivery across both healthcare and non-healthcare client portfolios.
• Own commercial performance, including pipeline control, bid quality, pricing strategy, and protection of margin.
• Be accountable for P&L results across the business.
• Oversee the mobilisation of new contracts and major business changes.
• Drive coordination between Operations, Commercial, Corporate Services, and HSQE.
• Ensure consistent execution standards across the organisation through one joined-up operating model.
• Maintain strong control of performance, cost, productivity, and margin.
• Support high-quality, predictable contract mobilisations.
• Strengthen governance, with particular focus on healthcare settings.
• Establish a disciplined performance review rhythm across the business.
• Work closely with all Heads of Department and senior operational leaders, who will report into the COO.

Leadership Priorities

• Shape the business and financial performance agenda.
• Improve operations and service delivery standards.
• Support commercial growth and profitable expansion.
• Lead mobilisation and change initiatives.
• Help design an organisation structure that is fit for the future.
• Set the tone for leadership and culture across the company.

Essential Experience

• Extensive senior executive leadership background, such as Chief Business Officer, COO, Operations Director, Managing Director, or a similar role.
• Proven success in multi-site, labour-intensive service businesses such as facilities management, contract cleaning, outsourced services, or healthcare services.
• Demonstrated ownership of both operational delivery and commercial results.
• Solid track record of managing P&L responsibility at significant scale.
• Experience in regulated, compliance-heavy environments; healthcare experience is especially valuable.
• History of leading organisations with more than 1,000 employees.

Critical Capabilities

• Strong commercial judgement, including understanding of pricing, margin drivers, bid risk, and client value.
• Ability to introduce operational discipline without adding unnecessary bureaucracy.
• Integrator mindset with the ability to align multiple functions around common outcomes.
• Confident leadership style suited to frontline managers, senior executives, and major clients.
• Practical, evidence-led decision making under pressure with clear accountability.

Additional Information

This is an onsite position based in Dublin, County Dublin, Ireland. For further information, contact Orla Brennan at 086 1720090 or orla.brennan@prismexecutive.ie.