Chief Experience Officer

Company Overview

Intrinsic Human Resources Solutions is building a client experience function that keeps every interaction consistent, thoughtful, and aligned with the organization’s standards. The role sits at the intersection of service design, communication, and cross-team coordination, with a focus on improving how clients and stakeholders experience the company across channels and touchpoints.

Role Summary

The Chief Experience Officer is a part-time, remote leadership role responsible for setting the vision for client and stakeholder experience and making sure it is carried through in daily operations, communications, and digital interactions. The position requires close collaboration with internal teams to refine service journeys, shape experience strategy, and ensure that the company’s brand promise is reflected in every interaction.

Key Responsibilities

• Define and evolve the organization’s overall client and stakeholder experience strategy.
• Review every major touchpoint to ensure services, messages, and digital tools reflect the company’s values and quality standards.
• Work with internal teams to design, improve, and streamline service journeys.
• Track client and stakeholder feedback, identify patterns, and turn insights into practical improvements.
• Lead cross-functional initiatives that align processes, communication, and tools with client needs.
• Establish measurable experience indicators and report on progress to leadership.
• Represent the company in important client-facing interactions and help maintain a consistent brand narrative.
• Guide the use of digital platforms so they support simple, accessible, and user-friendly experiences.
• Advise leadership on experience priorities, investment decisions, and improvement opportunities.

Qualifications

• Strong background in customer experience and user experience, with demonstrated ability to improve end-to-end journeys.
• Capability in strategic planning and project management for cross-functional initiatives.
• Experience handling public relations or stakeholder communication in a way that supports a consistent client-centered message.
• Ability to assess qualitative and quantitative feedback, define meaningful metrics, and convert findings into action.
• Proven leadership in a client-facing or experience-led role, preferably in professional services, consulting, or human resources.
• Excellent written and verbal communication skills, with the ability to influence and collaborate across distributed teams.
• Bachelor’s degree in Business, Marketing, Communications, Human Resources, or a related discipline; advanced education or professional certifications are an added advantage.
• Comfort working part-time in a fully remote environment, with strong prioritization, self-direction, and decision-making skills.

Additional Information

The role is part-time and remote. No stipend or salary amount was provided in the source information.