Brand Concierge - E-commerce Sales & Order Support VA

About the Role

TalentPop App is hiring a remote Brand Concierge focused on e-commerce sales and order support. In this position, you will help shoppers move smoothly through the buying process, recover potential lost sales, and deliver a personalized, premium service that strengthens trust, loyalty, and long-term customer relationships.

This opportunity is ideal for someone who enjoys sales, works well in e-commerce settings, and knows how to turn customer interactions into revenue and repeat business.

Application Instructions

To make sure the application is reviewed, candidates must select Brand Concierge when choosing the role and enter the code ESOS in the application code field. Applications that do not follow both steps will not be considered.

Key Duties

• Support customers through chat, email, phone, and SMS for orders, product questions, and after-purchase needs while keeping conversion and satisfaction in focus.
• Look for opportunities to increase order value through upselling, cross-selling, and product bundles.
• Help recover abandoned carts, handle subscription-related recovery, and manage winback and retention touchpoints.
• Assist with tracking orders, returns, exchanges, and cancellations when there is a chance to retain the sale.
• Deliver a concierge-style experience that reflects the brand’s tone and service standards.
• Keep customer information accurate and share useful trends and insights that can improve sales performance and the customer journey.
• Work with internal teams to apply feedback and improve conversion-focused processes.

Candidate Profile

The ideal applicant has at least 1 year of remote or online sales and customer support experience, along with e-commerce exposure in areas such as upselling, cross-selling, abandoned cart recovery, subscription assistance, winbacks, post-purchase support, or bundling.

Strong persuasive communication skills are important, especially the ability to build relationships, close opportunities, and guide customers toward a purchase. At least 1 year of customer service experience through phone, email, or chat is required. Experience with Shopify, CRM systems, or customer engagement tools will be an advantage.

Technical Setup

Candidates should have a personal laptop or PC with an i5 processor or above, a reliable internet connection with at least 25 Mbps upload and download speed, and a quiet professional space suitable for handling calls.

Benefits

This role includes commission opportunities, annual performance-based salary increases, paid time off, HMO coverage or a monthly health stipend, performance and recognition bonuses, a permanent work-from-home arrangement, and a collaborative team environment with growth potential.