Assistant Manager, Distribution Support (Middle Office)

Role overview

Income Insurance Limited is looking for an Assistant Manager, Distribution Support (Middle Office) in Singapore. This full-time, on-site role focuses on fit and proper assessments, process support, reporting, and coordination with internal teams and candidates.

Key responsibilities

• Assist the Manager in handling more complex fit and proper review cases that must be cleared under HAA (Hiring Authority Approval).
• Help design, review, and implement structured work processes so service level agreements are consistently achieved.
• Contribute to the review and rollout of the fit and proper framework, ensuring operational changes are introduced smoothly.
• Carry out fit and proper assessments for representative appointments under the Representative Notification Framework (RNF) within the required timeline.
• Evaluate each candidate’s suitability and prepare recommendations based on the assessment.
• Identify negative findings and escalate cases when further review is needed.
• Ensure all candidate documentation is complete and in order.
• Coordinate with candidates, hiring managers, and internal stakeholders on recruitment-related matters, including missing due diligence documents and signing of Agency Agreements.
• Prepare and share regular reports and statistics related to candidates and representative appointments for Distribution Channels.
• Perform recurring declarations and checks, including daily credit monitoring of representatives’ financial standing and annual self-declarations.
• Support audit-related requests tied to fit and proper assessments.
• Review existing processes regularly to improve efficiency and relevance.
• Take on any other projects or duties assigned by the team.

Requirements

• A degree or diploma in any field.
• At least 2 years of experience in Distribution Support, with particular exposure to MAS Representative Notification Framework matters.
• Good working knowledge of Microsoft Office tools, especially Excel, Word, and PowerPoint.
• Strong planning and organizational ability, with the capacity to manage deadlines and pressure effectively.
• Self-motivated, independent, and driven by results.
• Careful and detail-oriented, with a high level of accuracy.
• Strong people skills and the ability to influence different stakeholders.

Additional information

This role requires someone who can support compliance-related assessment work, maintain documentation quality, contribute to reporting, and help improve operating procedures within distribution support.