Assistant Business Manager

Role overview

This full-time Assistant Business Manager position is based at Brown Thomas Dundrum. The role represents the Charlotte Tilbury brand on counter, with a strong focus on commercial performance, team leadership, and delivering an exceptional customer journey.

About the brand

Charlotte Tilbury Beauty was created in 2013 by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE. Since launch, the brand has changed how people approach makeup by making it simple to use, easy to choose, and easy to gift. It has expanded rapidly over the past decade and is now a major name in beauty, operating across 50 markets and supported by more than 2,300 employees worldwide.

The business continues to grow through innovative retail, new product launches, and technology-driven progress. Its culture is built around embracing challenges, thinking differently, succeeding together, and sharing the magic. The company is looking for ambitious people who want to contribute to its ongoing growth.

What the role involves

The Assistant Business Manager acts as a genuine ambassador for the brand and consistently reflects its values. The role calls for a strong drive to meet and surpass targets, inspire team performance, and keep the customer experience at the centre of every decision. You will work closely with the Business Manager to ensure smooth day-to-day counter operations.

Key responsibilities

• Support strong store financial performance and help deliver, and outperform, sales targets and key performance indicators.
• Work with the Business Manager to set individual and team sales goals, communicate them clearly to Retail Artists, and help ensure delivery.
• Show initiative and commercial awareness as a specialist within the retail artistry environment.
• Lead through example by consistently delivering excellent customer service and a memorable customer experience.
• Coach team members and provide constructive feedback so that service and artistry standards remain high.
• Look for ways to continue customer engagement after the in-store visit, including building the customer database for direct marketing.
• Put in place personal and team development plans, and run regular reviews that encourage open feedback and coaching.
• Build a supportive and positive team atmosphere through team meetings and a collaborative leadership style, while recognising achievements.
• Suggest and support plans, events, and other activities that help unlock commercial growth.
• Keep visual merchandising, counter presentation, cleanliness, and hygiene to excellent standards.
• Maintain impeccable grooming standards and encourage the team to feel confident and polished.

Training and development

The company provides a structured induction called Charlotte's Magic Academy. This tailored onboarding covers the full scope of the role and includes follow-up training during the first months of employment. It is designed to build capability in both artistry and commercial performance so you can deliver a premium customer experience.

There is also structured career development support from industry experts who can help with learning, progression, and longer-term career goals.

Benefits

• Early access to new product launches before public release.
• A complete Charlotte Tilbury look upon finishing Charlotte's Magic Academy, helping you become a strong brand advocate.
• Access to Tilbury Treats, the company rewards platform offering savings and discounts on items such as gym memberships and cinema tickets.
• Life assurance.
• Birthday leave.
• Team sales incentives.
• Additional employee benefits.

Equality and culture

The company aims to empower everyone to be the most beautiful version of themselves. It welcomes candidates from diverse backgrounds, experiences, beliefs, and perspectives, and values inclusion across its global workforce.

Application note

Applicants who are excited by the opportunity to join the Dream Team are encouraged to apply.