Analyst, Business Process Improvement

About Mastercard

Mastercard is a global technology company that powers economies and empowers people across over 200 countries and territories. We are dedicated to building a sustainable economy where everyone can prosper by offering a wide range of secure, simple, and smart digital payment options. Our innovative technology, extensive networks, and strategic partnerships enable us to provide unique products and services that help individuals, businesses, and governments achieve their full potential.

Job Summary

The Analyst, Business Process Improvement plays a crucial role in supporting the efficient operation of a large, multi-stakeholder organization. This position focuses on structured processes, team coordination, and clear communication, working closely with senior leaders and key team members within a team of over 150 individuals. The ideal candidate is highly organized, detail-oriented, and eager to develop expertise in business operations and continuous improvement within an established corporate environment.

Key Responsibilities

• Facilitate operational processes to ensure effective coordination among a team of 150+ employees.
• Analyze, document, and assist in communicating process modifications and enhancements.
• Manage initiative trackers, dashboards, and status updates, emphasizing efficiency and automation.
• Aid in the preparation of reports, presentations, and written communications.
• Record discussion points, action items, and contributions from meetings, workshops, and collaborative sessions.
• Support Key Performance Indicator (KPI) tracking and basic performance reporting using existing tools and templates.
• Adhere to established methodologies, standards, and operational procedures.
• Prepare agendas, materials, and briefing documents for management meetings.
• Monitor action items, decisions, and follow-ups from leadership discussions.
• Coordinate meetings, calendars, and logistical arrangements for senior leaders.
• Provide support for travel arrangements and expense processing as needed.

Required Qualifications & Experience

• Demonstrated experience supporting multiple stakeholders in an operational, project, process, or analytical capacity.
• Exceptional organizational skills with a keen eye for detail.
• Proven ability to reliably follow structured processes and instructions.
• Excellent written and verbal communication abilities.
• A strong desire to learn and acquire new skills through practical experience.
• Experience gathering and organizing requirements from diverse stakeholders.
• Proficiency in Microsoft Office Suite, including Teams, Excel, PowerPoint, and SharePoint.
• A Bachelor's degree is preferred, or equivalent practical experience.
• Prior experience supporting executive or senior leadership teams is beneficial but not mandatory.

What Success Looks Like

• Accurate capture and clear communication of information and action items.
• Consistent tracking of tasks and initiatives, with appropriate escalation of risks.
• Process improvements that yield tangible benefits for the team and management.
• Growth in capability and confidence in both process support and coordination duties.

Why Join Us

This role offers significant exposure to senior leadership environments while fostering essential skills in business operations, coordination, and process improvement. You will operate within established frameworks, collaborate with seasoned professionals, and develop competencies that pave the way for future growth in executive support, operations, or process improvement roles.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Therefore, every individual working for or on behalf of Mastercard is expected to uphold information security by:

• Adhering to Mastercard’s security policies and practices.
• Ensuring the confidentiality and integrity of accessed information.
• Reporting any suspected information security violations or breaches.
• Completing all mandatory periodic security training as per Mastercard’s guidelines.