WFM - UKG Pro/Kronos - Manager

Role Overview

EY’s Global Delivery Services (GDS) team within People Consulting is hiring a Manager focused on Work Force Management (WFM), with strong expertise in UKG Pro Workforce Management and Boomi integration strategy. This role offers the chance to contribute to a globally connected professional services environment while helping shape the expansion of the GDS People Consulting practice.

About Global Delivery Services

Global Delivery Services is EY’s international delivery network that supports the firm’s broader growth objectives. Launched in 2002 with around 200 professionals, it has grown into a community of more than 80,000 people across ten locations, including India, China, Hungary, the Philippines, Poland, Sri Lanka, Mexico, Spain, Argentina, and the United Kingdom.

GDS supports client service teams across consulting, assurance, tax, strategy and transactions, and knowledge services, helping them deliver seamless, high-quality support to clients worldwide. Enablement Services also provides cost-efficient and innovative support across functions such as finance, risk, procurement, people services, IT service delivery, and infrastructure.

What You Will Do

• Design end-to-end integration architecture for UKG Pro WFM, using API-led and event-driven approaches built on Boomi.
• Advise on the right practices for building, running, and governing integrations through the Boomi AtomSphere platform.
• Evaluate technical and delivery risks, spot compatibility challenges, and define practical mitigation plans.
• Lead code review activities to confirm alignment with quality, security, and platform standards.
• Convert complicated technical needs into clear deliverables, dependencies, and risk notes.
• Take part in the complete project lifecycle and ensure the integration supports business goals.
• Act as a subject-matter expert for build and testing phases and guide the project team.
• Maintain delivery quality and oversee operational execution.
• Handle engagement risk, project economics, escalations, planning, and budgeting.
• Focus on client outcomes while looking for ways to expand engagement value.
• Support business growth through client sessions, delivery leadership, sales support, and expansion planning.
• Develop and grow payroll consulting and WFM capability, including relationships across global practices and performance metrics such as productivity, utilization, headcount growth, and market penetration.
• Create thought leadership, tools, collateral, methods, and frameworks to strengthen payroll consulting and WFM offerings.
• Coach and counsel team members, set goals, run performance reviews, and encourage continuous development.

Skills and Attributes

• Strong personal integrity and willingness to work in a demanding, evolving environment.
• Comfort with ambiguity and a proactive working style.
• Excellent communication and presentation abilities.
• Cross-cultural awareness and sensitivity.
• High energy, flexibility, and adaptability.
• Willingness to travel within India and internationally for approved client work, in line with travel advisory guidance.
• Good analytical thinking and a structured problem-solving approach.

Eligibility and Experience

• 12 to 16 years of overall experience.
• At least 8 to 10 years of hands-on exposure to UKG Pro Workforce Management processes.
• Background in consulting work for global clients, especially in time and attendance, workforce transformation, and shared services advisory.
• Experience managing teams and advising clients on workforce management processes and systems.
• Boomi Professional Developer certification or badge is required.
• Strong working knowledge of REST and SOAP APIs, JSON, XML, SFTP, WIM, and SQL.
• Groovy scripting or JavaScript experience within Boomi is preferred.

Preferred Experience

• Practical expertise in Workforce Management with a business-focused approach to solving complex payroll and WFM issues.
• Experience leading WFM workstreams from planning through implementation, including resource and budget management.
• Exposure to payroll delivery model design, such as payroll consolidation, vendor advisory, shared service centre setup, technology-led efficiency improvements, and transition management.
• Experience supporting pursuit activities through proposals and presentations in the payroll and WFM space.
• Ability to assess processes, define operational metrics, and compare performance against internal targets and industry benchmarks.
• Experience supporting payroll transition to a third-party provider, including governance model design to manage vendor performance and service delivery.
• Project management experience.
• Experience working in a Big 4 consulting environment.

What We Look For

EY is looking for independent, self-driven, proactive, and results-oriented professionals who can deliver strong customer satisfaction and contribute to strategic team growth. The ideal candidate will bring commercial awareness, strong technical depth, enthusiasm for learning, and the ability to thrive in a fast-paced environment. A willingness to keep developing professionally, take on new responsibilities, and work across geographies is important.

What We Offer

EY offers future-focused learning, world-class exposure, and support in a flexible, diverse, and inclusive workplace. The organisation emphasizes continuous development, mentorship, leadership opportunities, and a culture built on integrity, respect, teaming, courage, energy, enthusiasm, and inclusive collaboration. Benefits include health and wellness support, rewards, and learning opportunities designed to help you grow both professionally and personally.

Recruitment Process

Applicants who move forward will participate in a competency-based interview process. If both sides are aligned, an offer will follow. EY is an equal opportunity employer and is committed to diversity, equity, and inclusion. Candidates needing disability-related accommodations are encouraged to share those needs early in the process.

Additional Information

EY’s purpose is to help build a better working world by creating value for clients, people, society, and the planet while strengthening trust in capital markets. The firm uses data, AI, and advanced technology to help clients tackle today’s and tomorrow’s challenges across assurance, consulting, tax, strategy and transactions in more than 150 countries and territories.