Supervisor & Assistant Manager (M/F/X)

About the company

Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. In the last decade, the brand has opened 36 restaurants across Europe, including France, Monaco, the UK, Spain, Germany, Italy, Belgium and Ireland, as well as in Dubai in the UAE and in Mexico City.

The company’s goal is to recreate the atmosphere of the most beautiful Italian traditions and turn every visit into a memorable shared experience for guests.

Role overview

Big Mamma is hiring a Supervisor & Assistant Manager for its Dublin venue, Gloria Osteria, located at 41 Westmoreland St, Dublin. This front-of-house leadership role reports to the Front-of-House Manager and is expected to reflect the group’s values of excellence, meritocracy, entrepreneurship and authenticity on a daily basis.

Key responsibilities

You will lead service standards, support operational efficiency, and help develop the front-of-house team. The role combines guest experience, floor leadership, coaching, and administrative control.

Service quality

• Maintain a high level of service by ensuring speed, consistency and excellence in line with Big Mamma’s standards.
• Welcome guests and help create a positive first impression.

Restaurant performance

• Improve table turnover and keep service moving efficiently, including effective table resetting.
• Help the team reach average check targets through briefings, sales coaching requests where needed, performance follow-up for section leaders, and direct one-to-one support.

Front-of-house operations

• Make sure dining room hygiene rules are always followed.
• Suggest ways to reduce front-of-house labour costs.
• Manage team rota planning and scheduling.
• Handle ordering and stock control for items such as wine, tableware and aprons.
• Oversee cash management.
• Ensure equipment is used correctly and kept in good condition.

Team development

• Take part in hiring for new front-of-house team members.
• Support the induction and onboarding of new hires.
• Coach and assist the team on a daily basis.
• Help build strong team spirit and healthy working relationships.

Offer

The company offers a highly competitive salary, a permanent contract, two days off, a daily meal prepared by the team, and a discount across all trattorias. There are also multiple training and career growth opportunities, plus the chance to move internationally across the group’s venues.

Equal opportunity statement

Big Mamma is committed to equal employment opportunity. Applicants are considered without discrimination based on sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, age or any other legally protected status.