Store Manager

About the Role

This is a permanent, full-time store management position in Westport, County Mayo, Ireland, with a 40-hour working week. The role reports to the Area Manager and offers a starting salary from €36,963 per year.

About FatFace

FatFace has been creating clothes for everyday adventures for more than 30 years. The brand is built around the idea of living well, enjoying time with the people who matter, and delivering thoughtfully designed clothing with trusted quality. FatFace is also B Corp certified.

Equality, Inclusion and Values

The business states that equality and inclusion are core standards, not optional goals. The workplace is expected to be free from prejudice, racism, sexism, harassment, bullying, and other forms of marginalisation. The role contributes to building an inclusive environment for colleagues, customers, and communities.

What the Role Involves

You will lead a store in a fast-moving retail environment, balancing commercial priorities with the company’s values. The position suits someone who enjoys retail, understands the brand and its customers, and is motivated by developing both people and performance.

Key Responsibilities

• Act as a visible ambassador for the brand by setting the standard for culture, behaviour, and customer focus within the store.
• Deliver consistently strong customer service and create a positive shopping experience.
• Own store performance by using data to guide decisions, spot opportunities, and improve results.
• Coach, develop, and support team members so they can grow and perform at their best.
• Maintain high standards across visual merchandising, product presentation, and stock organisation.
• Oversee day-to-day store operations, including stock control, security, health and safety, compliance, and overall profitability.
• Build connections with local businesses and community groups to support the brand’s wider purpose.

Experience and Skills Required

The ideal candidate will have retail management experience and a history of improving commercial outcomes. Strong leadership, communication, and organisational skills are essential, along with a genuine commitment to excellent customer service. The role also requires confidence with data-led decision-making, visual merchandising, stock management, and working effectively under pressure in a changing environment.

Role Competencies

• Ability to lead, mentor, and build an engaged team.
• Commercial judgement and understanding of retail performance drivers.
• Strong commitment to customer satisfaction and memorable service.
• Clear, persuasive communication with the ability to influence others.
• Resilience and flexibility in a busy retail setting.
• Attention to detail in operations, stock control, and compliance.

Reporting and Relationships

This role reports to the Area Manager. You will work closely with internal teams including Regional, HR, Visual Merchandising, Stock Control, and Marketing, and also build relationships with customers and local community partners.

Accountability

You will be responsible for store team performance and development, the store budget and financial targets, stock control and loss prevention, and compliance with company policies and legal requirements.

Benefits

• 25 days of annual leave plus bank holidays
• Access from day one to Perkbox, including online discounts, wellbeing resources, home workouts, and brand offers
• Access from day one to THRIVE learning platform with thousands of learning resources
• Dental insurance, employee funded
• Pension scheme
• 24/7 employee assistance support through UNUM, Retail Trust, and Fashion Textiles Support
• Income protection and death in service cover for salaried staff
• Sick pay allowance
• Eye test support and contributions towards glasses
• Sabbatical leave based on length of service
• Enhanced family-friendly policies, including maternity leave
• Refer-a-friend scheme