Senior Manager / Manager, Case Resolution

Role overview

This position sits within the new Online Safety Project Office and is focused on helping to build a safer and more trusted online environment for Singapore. It is suited to someone motivated by public-impact work in online safety and content governance.

What you will do

• Review reports from stakeholders and feedback from the public on online content, then respond in a timely and flexible way.
• Assess potentially harmful online material carefully and make balanced decisions on how it should be handled.
• Lead and support negotiations with industry partners and coordinate with whole-of-government stakeholders on relief measures for victims affected by harmful online content.
• Participate in weekend on-call duty at least once each month.

What the team is looking for

• A background in Humanities, Computer Science, Social Sciences, Mass Communications, or Legal Studies.
• Genuine interest in online safety and familiarity with how online services work, including social media platforms and app stores.
• At least 2 years of relevant experience in public policy, online content regulation, online trust and safety, content moderation, horizon scanning, or strategic futures work is an advantage.
• Strong analytical ability, interpersonal skills, and written communication.

Additional information

This is a meaningful role for someone who wants to contribute directly to Singapore’s online safety efforts through case assessment, stakeholder engagement, and cross-agency coordination.