Help Desk Analyst

Overview

Kerr McGee Chemical is seeking a customer-oriented Help Desk Analyst to support its IT operations. In this role, you will be the first point of contact for technical issues, helping users with hardware and software problems and working toward fast, effective resolutions.

What You’ll Do

• Respond to support requests through phone, email, chat, and ticketing channels.
• Investigate and fix issues related to hardware, software, printers, and network connectivity.
• Set up, install, and maintain desktops, laptops, and other connected devices.
• Handle user access tasks such as account creation, password resets, and permission updates.
• Route more complicated problems to senior IT staff when they need deeper attention.
• Keep accurate records of incidents, troubleshooting actions, and final fixes.
• Deliver courteous, professional support and keep communication clear for end users.

What We’re Looking For

• A bachelor’s degree, diploma, or equivalent practical experience in Information Technology or a related area.
• Prior exposure to IT help desk or technical support work is preferred.
• Working knowledge of Windows, Microsoft 365, Active Directory, and basic networking principles.
• Good diagnostic ability and a strong approach to solving problems.
• Clear communication skills and a strong customer service mindset.

Preferred Certifications and Tools

• Certifications such as CompTIA A+, Network+, ITIL Foundation, or similar are beneficial.
• Experience using ticketing platforms and remote support software is an added advantage.

Benefits

• Competitive pay package.
• Opportunities for professional growth and development.
• Paid leave.
• A supportive and collaborative workplace.