Educator | VivoCity

About the Company

lululemon is a performance apparel brand known for products and experiences that support yoga, running, training, and other active lifestyles. The company focuses on technical materials, functional product design, strong store experiences, and building meaningful connections within each community it serves. Its mission includes creating positive change and fostering a healthier future through an inclusive, equitable, and growth-oriented workplace.

Role Overview

The Educator is a key retail role that helps drive the success of the store by delivering exceptional guest service. This position is centered on welcoming customers, understanding their needs, sharing detailed product knowledge, and representing the brand’s community-minded culture in an authentic way.

Guest Experience

• Engage with guests in a prompt, considerate way that respects their time.
• Identify customer needs and recommend practical solutions for purchases and returns.
• Explain product features, technical benefits, and how items support performance and use.
• Handle transactions accurately and on time while supporting relevant omnichannel programs in line with company standards.
• Provide floor coverage as needed to stay connected with multiple guests and store demands.
• Collect guest feedback and work with store leaders to resolve issues and improve the experience.
• Share information about community initiatives and help plan or run local, regional, or area programs such as run clubs or yoga events.

Teamwork

• Help build a welcoming, inclusive workplace where differences are respected and celebrated.
• Develop positive and supportive working relationships with all team members.
• Work closely with colleagues to improve guest experience and keep store operations running smoothly.

Store Operations

• Maintain product presentation standards by restocking, relocating, or returning merchandise to the floor as needed.
• Use in-store technology to support daily operations and service delivery.
• Complete cleaning duties during shifts to preserve the store’s premium environment.
• Follow people-safety practices and procedures to help maintain a safe workplace.
• Carry out work in line with applicable policies, procedures, and legal requirements.

What the Company Looks For

• A mindset that supports inclusion and respects different perspectives.
• Honesty, fairness, and ethical behavior.
• Genuine interest in helping guests and building positive customer relationships.
• Accountability and reliability in day-to-day work.
• Awareness of how words and actions affect others.
• The ability to collaborate well and learn from diverse viewpoints.
• Enthusiasm and a positive attitude toward work.

Eligibility and Availability

Applicants must be legally permitted to work in the jurisdiction where the store is assigned. The role requires flexibility in scheduling, the ability to move around the store for most of the shift, and comfort working both as part of a team and independently when needed.

Education

A secondary school or high school diploma, or an equivalent qualification, is preferred but not mandatory.

Benefits and Perks

The compensation and rewards package may include competitive base pay, a team-based bonus program, paid time off, employee discounts, fitness and yoga classes, a parenthood top-up program, and opportunities for personal and professional development. Availability of these benefits can depend on location and employment type, and eligibility rules may apply. The company may change these benefits at any time without prior notice.

Accommodation

Candidates who need reasonable accommodation to perform the essential duties of the job are encouraged to discuss this with the hiring manager or a People & Culture team member during interview arrangements.

Hiring Process

Applicants who move forward in the interview process will be contacted by a manager or a People & Culture representative.