Director, Client Success

About Superpower

Superpower is creating a modern, personalized health system designed to improve human life. The platform combines extensive biomarker and diagnostic testing, individualized recommendations, action plans, and support from a clinical care team, all delivered as a population-health and wellbeing benefit.

Role Summary

This is the first dedicated Client Success position at Superpower. It is a founding role focused on whether members actually engage, whether client relationships renew, and whether the company can clearly demonstrate the value it delivers. This is not a traditional relationship-management role; it is a hands-on ownership role centered on engagement, retention, outcomes, and revenue impact.

The central challenge is not simply running business reviews. The core work is to build and own the engagement and ROI system that turns enrolled members into highly engaged users, captures defensible outcomes, and creates the proof needed to drive renewals, expansion, and future sales.

What You’ll Do

• Lead member engagement efforts and the return on investment they generate, working closely with Product, which owns the in-product experience and mechanics.
• Create credible proof from live client programs by turning real-world data into clean, well-documented outcomes that can stand up to clinical and actuarial review.
• Own the client journey from onboarding through renewal and expansion across enterprise accounts.
• Protect gross logo retention and build toward strong net revenue retention through renewals and growth.
• Work tightly with Product and Operations to deepen product knowledge, bring member and client feedback into the roadmap, and influence what gets built next.
• Establish the customer success operating playbook and lay the groundwork for a future team.

Who You Are

• You bring 7+ years of experience in customer success, account management, or member engagement, with ownership of measurable business outcomes rather than just relationships.
• You have successfully improved activation, engagement, retention, or utilization and can explain the methods and results.
• You are comfortable working with data and can shape a trustworthy outcomes narrative from imperfect, real-world client information without overstating results.
• You can lead enterprise-level renewal discussions, especially with benefits leaders, and build trust in high-stakes conversations.
• Experience in healthcare, benefits, or member engagement is strongly preferred, especially work involving population activation rather than only account servicing.
• You operate with an entrepreneurial mindset, move quickly, and are comfortable working through ambiguity and building before everything is fully polished.
• You collaborate naturally with Product, Sales, and Marketing and understand engagement, outcomes, and the sales motion as interconnected parts of one system.

What You’ll Own

• Member engagement: the percentage of enrolled members who complete the core journey and engage at a deep level.
• Outcomes capture: accurate, well-documented client outcomes data that can withstand clinical and actuarial scrutiny.
• Gross logo retention and net revenue retention: the key measures showing whether clients recognize value and continue with the service.

Why Join Superpower

• You will be the founding Client Success hire and help define how members are engaged and how the company proves impact.
• You will work on a category-defining challenge: making proactive, preventive healthcare real for populations and measurable to the market.
• You will join a team of ex-founders, YC alumni, and mission-driven builders who move quickly and make decisions with real ownership.
• The role offers competitive salary and equity in a company aiming for large-scale impact.

About the Company

Superpower is building a new health system focused on extending and improving human life. The company began with lab testing, then added data aggregation and a digital twin, followed by an AI doctor, and most recently peptides. Over the last six months, it has grown 10x while cutting customer acquisition cost in half, and it is now preparing for rapid expansion.

Company Philosophy

• The team aims to do the best work of their lives.
• The company maintains an exceptionally high talent bar and does not settle for less than top performers.
• It values a strong work ethic while still emphasizing health and sustainability as part of its culture.
• It strives to set a global standard for team health and culture.

Investors

• Forerunner
• 8VC
• Evan Moore
• Cyan Bannister
• Balaji Srinivasan
• Arielle Zuckerberg
• Cameron & Tyler Winklevoss
• Susa Ventures
• Bond Capital
• Long Journey Ventures
• Shaan Puri
• Brooke Monke
• Logan Paul
• Steve Aoki
• Justin Mares
• Giannis Antetokounmpo
• Kylian Mbappé

Additional Information

The company welcomes applicants from around the world and supports visa sponsorship as well as relocation to the United States for the right candidate. The team is international, and Superpower is committed to hiring exceptional talent globally.