Customer Support Analyst - Precision

Role overview

This is a customer support and implementation-focused position supporting a core banking platform used by financial institution clients in the United States. The role combines hands-on technical troubleshooting with onboarding, conversion, and platform adoption work. You will be the primary contact for clients needing timely help, while also coordinating with internal teams, vendors, and stakeholders to keep service running smoothly.

The work environment is fast-moving, highly detailed, and collaborative. It is well suited to someone who enjoys solving technical problems, working directly with clients, and helping banking organizations transition successfully to a modern technology stack.

Key accountabilities

• Deliver daily technical and functional assistance to users of the Precision core banking system.
• Record, monitor, prioritize, and close customer requests through internal case and ticketing tools.
• Support client conversions, mergers, and acquisitions by helping ensure transitions between systems are seamless.
• Run or contribute to client-facing calls and working sessions for onboarding, issue resolution, and conversion planning.
• Assist with software releases and the rollout of system updates and product improvements.
• Capture troubleshooting steps, solutions, and best practices in shared knowledge resources.
• Work with internal teams and outside vendors to address complicated technical and operational problems.
• Review repeated support issues and suggest ways to improve processes and systems.

Requirements

• A bachelor’s degree is preferred, though a high school diploma combined with relevant experience is also acceptable.
• At least 3 years of experience using Fiserv Precision or a similar core banking software platform.
• At least 3 years in client support, technical support, or application support positions.
• Strong diagnostic and problem-solving ability, especially with complex technical issues.
• Clear written and spoken communication skills, including confidence in client-facing situations.
• Ability to juggle several priorities and stay organized in a busy environment.
• Strong attention to detail and a commitment to seeing issues through to completion.
• Comfort working independently while coordinating with cross-functional teams and external partners.
• Willingness to travel up to 30% when needed.

Benefits

• Annual pay between $75,000 and $85,000.
• Experience in a specialized core banking technology setting.
• Exposure to full-cycle banking system conversions and implementations.
• A collaborative team culture centered on problem-solving and client outcomes.
• Opportunities for professional development and growth in financial technology support.
• Office-based work with some flexibility depending on assignment needs.

Application and hiring notes

This role is posted on behalf of a partner organization, which handles applications and the next stages of the hiring process directly. Applications are reviewed through an AI-assisted matching workflow that helps shortlist candidates against the role’s core requirements. The hiring company’s internal team manages interviews, assessments, and final decisions.

Data privacy notice

By submitting an application, you agree that personal data may be processed to assess candidacy and shared with the hiring employer as part of recruitment activity. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. You may request access, correction, deletion, or objection to processing at any time.

Artificial intelligence tools may also be used to support parts of the hiring process, such as reviewing applications, analyzing resumes, or checking for inconsistencies or verification signals in submitted materials. These tools support the recruitment team but do not replace human judgment. Final hiring decisions are made by people.