Customer Service Agent

Role Overview

LTVplus is hiring a detail-focused and highly driven Customer Service Representative to coordinate scheduling and logistics for a premium home inspection business. In this role, you will serve as the main point of contact connecting clients, field technicians, and real estate agents to keep every inspection organized, timely, and professional.

About the Company

LTVplus is a remote-first team that supports brands across the world by delivering exceptional customer experiences. The company values flexibility, diversity, and personalized service, and works with a range of clients to strengthen their customer relationships.

Key Responsibilities

• Respond quickly and professionally to customer questions through phone, email, text, chat, and social channels.
• Coordinate communication between clients, technicians, and real estate agents so everyone stays aligned on expectations and timing.
• Manage calendars, booking details, and customer records using the company’s internal tools and systems.
• Oversee logistics related to property access and inspection visits to support a smooth process.
• Turn incoming service requests into confirmed appointments and manage the full booking workflow.
• Provide personalized customer support while representing the brand in a polished and helpful manner.
• Work with the internal team to improve customer satisfaction and share useful feedback.
• Use available tools and platforms to troubleshoot issues and resolve customer concerns efficiently.
• Adapt to different client requirements and support needs as they arise.

Requirements

• Excellent spoken and written English is required, along with a professional and neutral accent.
• Previous experience in scheduling-intensive support work or in a related real-estate support environment such as property management, title, or mortgage is needed.
• Strong problem-solving ability, ownership, and critical thinking are essential for handling complicated scheduling situations.
• Comfort using multi-channel communication systems and CRM platforms is expected.
• A reliable computer that is preferably less than 3 years old is required.
• A stable high-speed internet connection is necessary.
• You must have a quiet and comfortable workspace suitable for calls and chat support.

Preferred Experience

• Experience supporting home inspection services or similar trades would be an advantage.
• Prior use of customer support tools such as Gorgias, Zendesk, or Intercom is a plus.

Tech Checklist

• Computer in good working condition, ideally newer than 3 years.
• Reliable high-speed internet access.
• Quiet workspace for handling customer conversations.

Additional Information

This is a remote opportunity based in Kingston, Jamaica. The role is part-time. It sits within a remote-first team that serves multiple clients and emphasizes flexibility, collaboration, and strong customer experience.