Coord - Housekeeping

Role Overview

This position supports housekeeping operations by monitoring room status, coordinating cleaning priorities, and helping keep guest-room turnover on schedule. The role also works closely with Engineering, Front Office, Laundry, and housekeeping leadership to keep daily operations running smoothly.

Key Duties

• Review room reports and check room status to identify discrepancies and prioritize rooms for cleaning.
• Track and update the status of rooms due to be vacated or already vacated.
• Support housekeeping leadership with day-to-day operational coordination.
• Serve as a point of contact between Housekeeping, Engineering, Front Office, and Laundry teams.
• Work with the Front Desk to document and resolve mismatched room status issues.
• Prepare and share room assignments with housekeeping team members.
• Maintain and update the list of rooms marked as Do Not Disturb.
• Make sure vacant dirty rooms are cleaned on time and manage rush rooms and rooms that were previously on the Do Not Disturb list.
• Complete the required housekeeping documentation and paperwork.

Standards and Conduct

• Follow company policies, safety rules, and security procedures at all times.
• Report maintenance issues, hazards, accidents, or injuries without delay.
• Complete required safety training and certifications.
• Maintain a neat, professional uniform and personal presentation.
• Protect confidential information and safeguard company property.
• Greet and assist guests in line with company service standards.
• Respond to guest needs promptly and with genuine appreciation.
• Maintain quality standards and strong working relationships with colleagues.
• Communicate clearly, write accurately, and use computers to enter and find work-related information.
• Be able to stand, sit, or walk for long periods and handle objects weighing up to 10 pounds without assistance.
• Perform other duties assigned by supervisors.

Qualifications

A high school diploma or GED is preferred, along with at least one year of relevant work experience. No supervisory background or license/certification is required.

Employer Commitment

The employer states an equal-opportunity hiring approach and welcomes candidates from diverse backgrounds. The workplace values inclusion, non-discrimination, and respect for protected characteristics such as disability and veteran status, where applicable by law.

About the Brand

The brand describes itself as a global luxury hospitality leader focused on exceptional guest experiences, creativity, care, and a high service standard known as the Gold Standard. Team members are expected to learn and embody these service values while working in an environment that supports pride, growth, and collaboration.