- Pengalaman
- Setiap
- Gaji
- USD 13 – USD 13 / hour
- Lowongan
- 1
- Diposting
- 8 jam yang lalu
- Mode kerja
- Bekerja dari rumah
- Kelayakan
- Candidates who are authorized to work in the United States and can complete the role remotely from within the country.
- Melanjutkan
- Wajib mendaftar
Deskripsi pekerjaan
Role overview
Advantmed is hiring a Contact Center Representative to support member outreach and survey follow-up work from a remote location within the United States. This role is focused on calling members, collecting feedback about their health risk assessment experience, and documenting responses accurately for internal use.
Compensation and schedule
The position pays $13 per hour and includes benefits. Working hours are 7:00 AM PST to 4:00 PM PST.
Work location and eligibility
This is a remote role for candidates based in the United States. Applicants must be authorized to work in the United States and able to carry out their duties while located in the country. A Windows-based laptop or desktop with video-calling capability is required to perform the job.
About Advantmed
Founded in 2005 and headquartered in Orange County, California, Advantmed is a healthcare information management company. It supports health plans, managed care organizations, and life insurance companies with solutions that help improve revenue performance and quality outcomes. Its services include risk analytics, NCQA-certified HEDIS software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.
Key responsibilities
- Place outbound survey calls to members who had been scheduled for in-home health risk assessments.
- Explain the purpose of the call clearly and help members feel comfortable sharing honest feedback.
- Use structured questions to capture feedback on scheduling, communication, and the assessment experience.
- Ask follow-up questions to gather additional comments or suggestions that may improve future experiences.
- Enter responses and notes accurately into the contact center database or survey tool.
- Escalate negative feedback, urgent concerns, and requests for follow-up to the relevant teams.
Additional information
Applicants must be comfortable working within the United States and using a Windows-based device that supports video calling. The role is centered on survey administration, call handling, and accurate documentation.