- Pengalaman
- 1–3 yrs
- Gaji
- —
- Lowongan
- 1
- Diposting
- 2 jam yang lalu
- Work mode
- Bekerja dari rumah
- Pendidikan
- High school diploma / Bachelor’s degree preferred
- Eligibility
- Candidates with a high school qualification or a bachelor’s degree may apply. The role is suitable for applicants with 1 to 3 years of experience in customer support, chat support, or client service, and who can work independently in a remote setup.
- Resume
- Required to apply
Deskripsi pekerjaan
Job Summary
This role is for a service-oriented and detail-driven chat support professional who will assist customers in real time through chat and messaging channels. The position focuses on answering questions, clearing up issues, and creating a smooth customer journey while keeping responses fast and service standards high.
Key Responsibilities
- Handle customer questions across live chat, messaging apps, and web-based chat tools.
- Deliver prompt, courteous support for product, service, and account-related concerns.
- Work through issues linked to orders, payments, subscriptions, and technical problems.
- Pass unresolved or more complex cases to the relevant internal team.
- Log customer conversations accurately in CRM or ticketing platforms.
- Adhere to company procedures, workflows, and SLA expectations for response and resolution.
- Help customers with onboarding, account creation, and basic troubleshooting.
- Spot repeated customer pain points and suggest ways to improve processes.
- Maintain high customer satisfaction by offering efficient and empathetic assistance.
Required Skills & Qualifications
- A high school qualification is acceptable; a bachelor’s degree is preferred.
- 1 to 3 years of experience in customer support, chat support, or client service.
- Strong written English and fast, accurate typing skills.
- Ability to juggle multiple tasks while solving problems effectively.
- Comfort using support platforms such as Zendesk, Freshdesk, Intercom, LiveChat, or Salesforce.
- Basic computer skills and the ability to work across several systems at once.
- Good attention to detail and solid time-management habits.
- Capable of working independently in a remote environment.
Preferred Qualifications
- Prior exposure to e-commerce, SaaS, fintech, healthcare, BPO, or technical support settings.
- Understanding of support metrics such as CSAT, SLA compliance, and response-time targets.
- Basic knowledge of technical troubleshooting.
- Experience assisting international customers.
- Multilingual communication ability is an added advantage.