- Pengalaman
- 3–5 yrs
- Gaji
- —
- Lowongan
- 1
- Diposting
- 4 jam yang lalu
- Work mode
- Di kantor
- Pendidikan
- Diploma/Degree or equivalent industry experience
- Eligibility
- Candidates with a Diploma, Degree, or equivalent industry experience, along with 3 to 5 years of relevant sales or customer service experience, may apply. Experience in telecommunications is preferred. The role suits professionals who can work shifts and operate in a busy branch environment.
- Resume
- Required to apply
Where you'll work
Deskripsi pekerjaan
About U Mobile
U Mobile describes its workplace as passionate, innovative, trustworthy, team-oriented, and fun-loving. The company is actively looking for talented, motivated people to grow with its team and invites candidates to begin a career journey with an award-winning organization.
Why Join U Mobile
- Recognized as one of the Most Preferred Employers in the Telecommunication Industry for 2022, 2023, and 2024
- Bronze Winner for Cross-Generational Workforce Engagement in 2024
- Gold Winner for Excellence in Workplace Culture in 2021
- Medical, dental, optical, and insurance coverage
- Flexible working hours
- Staff line and device subsidy
- Smart casual dress code
- Child parental care leave
- Convenient access to public transport
- Special discounts for selected food and beverage brands
Role Overview
The Branch Manager will be responsible for leading branch performance, managing day-to-day store activities, supporting team development, and ensuring an excellent customer experience. The role also involves budget oversight, operational discipline, and close coordination with internal teams to deliver sales and service goals.
Key Responsibilities
Sales and Performance Management
- Set daily and weekly sales goals for the team and track progress toward target achievement.
- Review sales figures and market movements to spot growth opportunities and apply localized selling strategies.
- Monitor store budgets and keep expenses under control to protect profitability.
Team Leadership and Development
- Guide, inspire, and develop the store team, including Assistant Store Managers and Sales Associates/Agents.
- Run regular team huddles and performance discussions.
- Oversee onboarding and continuous training for new and existing employees to maintain strong performance.
Customer Service and Experience
- Make sure customers receive high-quality service and that complaints are resolved promptly.
- Handle issues escalated beyond the sales associate level and work to retain customers while protecting the brand image.
Store Operations and Compliance
- Supervise daily store operations such as opening and closing, cash management, and stock control.
- Manage inventory levels, visual merchandising, and overall store cleanliness.
- Carry out company policies, procedures, and promotions accurately.
- Ensure the branch follows health, safety, and security requirements.
Communication and Collaboration
- Share store performance updates and operational concerns with the Area Manager.
- Work with marketing teams to deliver store-level campaigns and promotional activities.
- Stay current on U Mobile products, services, and competitor offerings.
Candidate Profile
Applicants should hold at least a Diploma or Degree, or have equivalent industry experience. The ideal candidate has 3 to 5 years of relevant experience in sales or customer service, preferably within the telecommunications sector. Success in meeting or surpassing sales targets is important, along with strong service orientation, communication ability, and the confidence to handle complaints calmly and find practical solutions.
Working Environment
This role requires the ability to work effectively in a fast-paced, high-pressure setting and support branch objectives as part of a team. Shift work is required to ensure coverage during operating hours.
Application Process
After applying, the hiring team will review submissions. Due to the large volume of applications, only shortlisted candidates will be contacted.