Assistant Centre Manager

Role overview

This position supports the day-to-day running of a learning centre in Singapore. The role combines administration, customer service, student support, and operational coordination to help the centre meet enrolment and retention goals while maintaining a safe, tidy, and well-organised environment.

Key duties

• Carry out administrative and operational work for the centre.
• Support the centre in meeting student sign-up targets and improving monthly retention.
• Communicate with customers and handle their questions quickly and professionally.
• Address customer complaints with politeness and professionalism.
• Help process customer payments and keep records accurate for audit purposes.
• Support performance reviews and student promotion-related tasks.
• Keep headquarters updated on enrolments, trial lessons, and student withdrawals.
• Manage petty cash at the centre.
• Ensure student welfare and safety are protected at all times.
• Help maintain a clean, orderly centre environment.
• Make sure classrooms are stocked with the required learning materials and stationery.
• Take on other ad hoc assignments as needed.

Experience and qualifications

Candidates should hold a diploma-level qualification or above and bring at least 3 years of relevant work experience, ideally from education, retail, airlines, or another customer-facing industry. Strong spoken and written English is essential. The role suits someone who is warm and patient with children, respectful and professional with parents or guardians, highly organised, and comfortable using MS Office and Excel. Applicants must also be willing to work weekends as well as three weekdays, with weekday hours from 1:00 pm to 9:00 pm and weekend hours from 9:00 am to 6:30 pm.

Benefits

• Medical coverage and dental benefits
• Birthday leave
• Incentive scheme

Additional information

Experienced applicants may be considered for the Centre Manager role.