Telephonist / Switchboard Operator

Role Overview

This is an onsite Telephonist / Switchboard Operator position at a government building in Longford, County Longford, Ireland. The assignment runs for 11 months.

Working Hours

The role is scheduled for 9:00 AM to 6:00 PM, on an as-and-when basis.

Key Duties

• Serve as the initial contact point for the department and provide strong customer service support.
• Answer incoming calls, understand caller needs, and direct calls appropriately using a courteous, professional manner.
• Maintain a polite and professional approach in all interactions with both internal and external customers.
• Handle receptionist duties where required by certain departments.
• Provide cover support when needed.

Experience and Skills

• Strong verbal communication and interpersonal abilities.
• Prior experience in a telephonist or receptionist role.
• Capacity to work effectively both as part of a team and independently in a busy environment.

Compliance Requirements

Garda vetting and security clearance are mandatory for this position.