Muse

About the Brand

Kate Spade New York began in 1993 with a small line of six handbags and has grown into a vibrant global lifestyle label. Its collections span handbags, apparel, jewelry, footwear, home décor, and other everyday statement pieces, all shaped by a distinctive, optimistic design identity. The brand is part of Tapestry, a global portfolio of brands that values diversity and aims to build an inclusive culture where employees, customers, and communities can thrive.

The organization emphasizes equity, inclusion, and diversity, and encourages a workplace where different perspectives and experiences help drive stronger ideas and better outcomes.

Role Overview

The Muse role is a customer-facing stylist position focused on helping shoppers choose pieces that reflect their personal taste and fit into their day-to-day wardrobe. The associate acts as a trusted style guide, combining product knowledge, selling ability, and creativity to deliver a positive shopping experience.

Key Responsibilities

• Welcome customers in a warm, confident manner while demonstrating solid knowledge of products and collections.
• Listen carefully to customer preferences and ask relevant questions to uncover style needs.
• Offer styling suggestions, recommend complementary items, and build complete outfit ideas.
• Present products in fresh and imaginative ways that inspire customers to try new looks.
• Support customers through buying decisions and make the checkout process smooth and efficient.
• End each interaction by reinforcing the customer’s choices and inviting them to return.
• Use persuasive storytelling and strong customer relationships to help drive sales outcomes.
• Maintain strong product knowledge across categories and support day-to-day store operations.
• Keep the stockroom organized and handle point-of-sale transactions accurately.
• Share feedback openly and constructively with teammates and managers.

Requirements

• Previous experience working in a retail setting.
• Strong selling ability, along with excellent communication and people skills.
• Capability to manage several tasks at once, set priorities, and contribute effectively within a team.
• Comfort with social media and openness to learning omnichannel and virtual selling methods.
• Ability to communicate in English, or in the relevant local language for the market.
• Willingness to work a flexible rota based on business needs, including evenings, weekends, peak trading periods, and public holidays.
• Note that the responsibilities listed are representative and not a complete account of all duties for the role.

What the Employer Offers

• An inclusive, creative, and enjoyable work environment.
• Opportunities for internal movement and career growth.
• One paid volunteering day each year, plus chances to contribute to global volunteer projects.
• Learning and development support through the Ambassador Programme.
• Regular social activities.
• Equity, inclusion, and diversity initiatives, including employee resource groups and regional inclusion councils.
• Employee discount.
• Incentive programme.

Additional Information

The company highlights a broader competency framework for all employees, including courage, creativity, customer focus, comfort with ambiguity, drive for results, interpersonal skill, and continuous learning. For people managers, additional emphasis is placed on strategic thinking, developing direct reports, and building effective teams.

Tapestry is committed to equal opportunity and affirmative action. Hiring, compensation, promotion, training, transfer, discipline, and termination decisions are made based on job-related qualifications and without discrimination on protected characteristics such as age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship status, disability, marital status, military status, pregnancy, or other legally protected status.