Motor Claims Handler

Role overview

This opportunity is with a respected Irish insurance company based in Dublin, Ireland. The position follows a hybrid setup with two days spent onsite. It reports to the Claims Manager and offers a salary range of €34,000 to €40,000. The employer is considering candidates who already have claims experience as well as insurance professionals looking to move into a claims-focused role, with full training provided.

What you will do

• Handle motor claims end to end, taking responsibility for each case, collecting the necessary details, evaluating liability, and settling claims within your decision-making limits.
• Act as the key contact for customers, brokers, and service partners, helping them move through the claims process in a clear and supportive manner.
• Use sound judgment when making decisions, identify possible signs of fraud, and maintain thorough and accurate documentation.
• Collaborate with teammates, support workload flow, and contribute to a constructive team culture.
• Work with loss adjusters, solicitors, and other external stakeholders whenever required.
• Take part in training, project work, and initiatives designed to improve processes and service delivery.

Candidate profile

The employer is looking for someone with previous claims handling experience or a background in the insurance sector, whether with a broker or insurer. A current APA (Personal & Commercial) or CIP qualification is essential. Strong verbal and written communication, good organisation, an analytical approach to problem-solving, a customer-first attitude, and a proactive team mindset are all important for success in this role.

Benefits and offer

• Permanent full-time employment, or alternatively a 12-month fixed-term contract.
• Hybrid working arrangement with two onsite days per week.
• Performance-related bonus of up to 8%.
• Pension contribution of up to 8%.
• Discounts on car and home insurance.
• Support towards health insurance costs.
• Lunch allowance.
• Wellness allowance.
• Supportive colleagues, ongoing training, and scope to develop your career.

Additional information

If you would like to be considered, you can respond via the provided recruitment contact details. By submitting an application, you consent to your CV being stored in the recruiter’s secure applicant tracking system.