Account Manager

About the organisation

For more than 120 years, AA has supported New Zealanders on the road and beyond. What began as a motoring club has evolved into a large, well-known organisation serving over a million members with a broad range of products and services. The business is now in a period of change, with a focus on becoming more connected, modern, and purpose-led. That means new chances to collaborate across teams, build capability, and contribute to meaningful change for members and customers.

Role overview

An opportunity is available for an Account Manager based in Auckland to look after a portfolio of commercial customers within the Mobility team. The focus of the role is to develop strong, long-term customer relationships, protect and expand existing business, and help drive revenue growth. You will act as a reliable advisor to your customers by learning their business needs, carrying out regular account reviews, and spotting ways to improve results and deepen partnerships.

In this position, you will work closely with teams across Product, Operations, Finance, Customer Experience, and Data & Analytics to deliver a strong customer experience. You will also support contract renewals and contribute to the performance of AA’s commercial offering, including its glass product portfolio.

What you will do

• Manage a portfolio of commercial B2B customers and maintain strong, trusted relationships.
• Identify opportunities to grow revenue within existing accounts.
• Carry out regular customer reviews to understand business needs and performance.
• Work with internal stakeholders to deliver coordinated support and service.
• Use customer data and insights to guide account decisions and actions.
• Support contract renewal discussions and help retain business.
• Contribute to improving outcomes for both customers and the organisation.

About you

The ideal candidate is commercially focused and enjoys developing relationships while uncovering growth opportunities in existing business. You should have experience managing B2B customers and be confident in increasing revenue from current accounts.

You will be comfortable engaging with multiple stakeholders, using negotiation and influence effectively, and applying data-driven thinking to support decisions. A curious mindset, strong problem-solving ability, and sound critical thinking are important for success in this role.

Experience in fleet, vehicle leasing, insurance, automotive, automotive aftermarket, or other commercial B2B services will be viewed favourably.

Benefits and perks

• Complimentary AA membership for you and your family.
• Your birthday off, plus two wellbeing leave days each year.
• Hybrid working arrangement.
• Access to training and career development opportunities.
• Discounted insurance.

Additional information

The organisation offers more than roadside assistance and continues to expand into new businesses, creating fresh challenges and opportunities for growth.

Diversity is valued, and candidates are encouraged to bring their authentic selves to work. If you need anything to support your participation in the recruitment process, you are invited to share that information so suitable arrangements can be made.

The hiring process is led by people rather than AI tools, and every application is reviewed by a real person.

Applicants who do not meet every requirement are still encouraged to apply, as potential and fit will also be considered.