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Role overview

Apple Retail brings together the full Apple experience in store, combining product knowledge, service, and team collaboration to help customers do what they love. The company places strong emphasis on inclusion, shared responsibility, and creating a workplace where every person feels respected, supported, and able to do their best work.

As a Store Manager, you will guide, coach, and strengthen a retail team focused on delivering outstanding customer experiences. A key part of the role is staying actively involved on the shop floor, working with team members and customers to meet performance targets and broader business priorities.

You will also be accountable for improving results in the functional areas assigned to you, while working closely with colleagues to carry out store strategy and support Apple’s overall objectives.

What the role involves

Lead and develop team members so they can grow, improve, and achieve both performance and development goals.
Support hiring, onboarding, training, development, and retention efforts for a diverse and high-performing team.
Take an active role in floor leadership by engaging with customers and staff across the store, setting the standard for service and execution.
Handle customer and employee issues or escalations, and coordinate with store leadership and relevant business or people partners when needed.
Plan and deliver operational actions that help the store meet business priorities and performance objectives.
Follow company policies and procedures, and safeguard all company property and sensitive information, including business, customer, employee, and financial data.
Carry out additional duties as required.
Help maintain an inclusive workplace by respecting differences and showing curiosity about other perspectives.
Demonstrate Apple’s commitment to inclusion and diversity in everyday work.
Model inclusive leadership, contribute to diverse team building, and help retain talent.
Promote a safe, respectful, and welcoming environment for all team members.

Minimum qualifications

Be available to work according to business requirements, which may include nights, weekends, and public holidays, and be able to attend work reliably in line with local laws and any approved accommodations.
Be fluent in written and spoken English; sign language support is available.
Have prior experience leading others in retail, sales, or a similar field.

Preferred strengths

Consistently deliver results and keep moving toward goals even when facing setbacks.
Follow through on commitments and create systems that encourage others to do the same.
Build trust and act with integrity.
Make well-timed decisions using questions, data, experience, and sound judgment.
Communicate clearly and adapt your style for different audiences.
Coach and mentor others effectively, offering useful feedback and development support.
Stay calm, steady, and helpful in a busy retail environment that changes quickly.
Resolve disagreements constructively and help people work through conflict productively.

Inclusion and accessibility

Apple aims to treat applicants fairly and equally and will work with candidates to provide reasonable accommodations where needed. Accessibility is treated as a core human right and is reflected in the workplace, benefits, and digital tools. The company values diverse perspectives and believes they help create a better sense of belonging and a stronger career experience.

Reference

Role Number: 200670804-1319

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