TCM Navigator

About Rendr

Rendr is a primary care-centered, multi-specialty medical group serving the Asian community across New York City. The organization is committed to delivering high-quality, value-based care with a patient-first approach through more than 100 clinical locations in Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why You May Want to Join

• There are strong opportunities to grow professionally and build new skills.
• The role comes with a competitive compensation package; pay is determined by prior experience and years of service.
• You would join a workplace that values employees, welcomes diversity, and aims to create a positive impact in the community.

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan with company contribution matching
• Paid time off
• Paid holidays, including floating holiday(s)
• Commuter assistance
• Health savings account, flexible spending account, and dependent care account options
• Annual performance bonus

Role Overview

Rendr360 is the centralized support arm for the medical practices, handling services such as care management, care coordination, and continuous quality improvement. The team supports several patient-focused programs designed to maintain continuity of care between office visits and improve both clinical outcomes and patient satisfaction. One of those initiatives is the Transitional Care Management (TCM) Program.

The TCM Navigator supports patients as they move from extended care settings such as hospitals, rehabilitation centers, or nursing facilities into outpatient care. This person helps connect patients with Rendr360 nurses, arranges appointments, and supports the completion of quality measures.

Key Responsibilities

• Work with internal teams and outside partners to deliver a high-touch, concierge-style experience for patients who are newly entering the system or moving through it on their care journey.
• Support clinicians with scheduling, patient notifications, follow-up tasks, and other work tied to closing care gaps.
• Review and manage daily admission, discharge, and transfer data received from Health Information Exchange partners.
• Assist with quality improvement, care coordination, and population health initiatives across multiple stakeholders.

Qualifications

• Fluency in English plus Chinese (Mandarin or Cantonese) is mandatory.
• A college degree is preferred.
• Must be able to handle multiple tasks and work across several systems, including the EMR, to share medical information and provide patient support after visits.
• Strong commitment to excellent patient care and patient satisfaction.
• Professional, kind, and empathetic communication style.
• Good communication, people skills, and organizational ability.
• Previous experience in a medical office is an advantage but not essential.
• Basic familiarity with medical terminology is helpful but not required.

Equal Opportunity

Rendr is an equal opportunity employer and values a diverse, inclusive workplace for all employees.

Job Code

1001097