- અનુભવ
- 3+ yrs
- પગાર
- —
- ઓપનિંગ્સ
- 1
- પોસ્ટ કર્યું
- 7 કલાક પેહલા
- Work mode
- ઘરેથી કામ કરો
- શિક્ષણ
- Computer Science
- Eligibility
- Professionals with a Computer Science degree and more than 3 years of prior IT experience, preferably in a banking environment, who can work independently, collaborate effectively and stay available for extended working hours.
- Resume
- Required to apply
કામનું વર્ણન
About the role
This position is for a Helpdesk Specialist at CREDINS BANK, supporting end users and banking operations from a remote setup. The role focuses on troubleshooting technical issues, managing user accounts and supporting ATM-related processes, while ensuring service requests are handled through the helpdesk platform until closure.
Key responsibilities
- Diagnose and resolve incidents related to hardware, software and computer network issues.
- Support users through the Endpoint Security Remote Assistance portal, by phone, or via Spark chat.
- Create, delete, disable and reset user passwords in Active Directory CFDOMA and email profiles, and configure peripheral devices such as PCs, printers and scanners according to the bank’s latest instructions and updates.
- Escalate matters that fall outside the sector’s scope to the relevant departments.
- Provide basic training to bank users on the use of bank applications, excluding core banking systems or applications managed by third parties.
- Run diagnostic tests when issues are reported.
- Administer AS400 users, including create, reset, enable and disable actions.
- Report to the supervisor when processes could be improved manually or through automation.
- Assist users in accessing web-based applications.
- Manage user creation, deletion and maintenance across bank systems such as email, Active Directory and CRM 360grade.
- Monitor ATM issues and report them to the support company; for recurring cases, notify the responsible infrastructure and peripheral equipment sector lead and the IT infrastructure department director.
- Update ATM logs in line with procedure.
- Maintain the technical inventory of ATMs.
- Provide support to bank staff in resolving ATM-related issues.
- Perform periodic checks and report the status of ATMs.
- Monitor issues with the bank-managed TMS and report them to the relevant sector head, the IT infrastructure department director and the Cards Department.
- Train bank staff on ATM maintenance.
- Distribute tickets to the appropriate units based on responsibility.
- Track helpdesk requests through to resolution, or escalate them to the supervisor when they are not closed within the required time based on priority or criticality.
- Automate package installations in the servicedesk system according to the relevant business units.
Requirements
- A university degree in Computer Science.
- Excellent communication and quantitative abilities.
- Strong adaptability and teamwork skills.
- Good capability to work independently and meet deadlines.
- Previous IT work experience, preferably in a bank, of more than 3 years.
- Good organizational and collaboration skills.
- Readiness to work extended hours.
What we offer
- A strong and competitive financial package, including quarterly bonuses and a 13th/14th salary.
- Career growth opportunities, along with training and professional development.
- Additional benefits such as medical check-ups, private pension fund, loyalty deposit, fee-free banking services, a dynamic environment and a growing team.
- Access to sports activities, retreats, trips and similar events.
Additional information
The role includes support across helpdesk operations, user administration, ATM monitoring, TMS follow-up, and coordination with other internal departments whenever issues require escalation. The position also involves ongoing request tracking until completion and support for operational improvements through automation or process refinement.