Operations Manager

Role Overview

This position is for an Operations Manager based in Ahmedabad. The role focuses on running the full lead-management and service-delivery workflow, ensuring smooth coordination across teams and strong execution against business targets.

Core Focus Areas

You will oversee CRM discipline, standard operating procedures, team output, client-facing delivery, MIS dashboards, KPIs, and continuous process enhancements. A key part of the role is working closely with cross-functional stakeholders to support revenue and operational goals.

Responsibilities

• Own the complete lead management process from initiation through service delivery.
• Administer CRM usage and maintain accuracy across operational records.
• Implement and monitor SOPs to keep execution consistent and scalable.
• Track team productivity and support performance improvement where needed.
• Coordinate with client teams to ensure timely and effective delivery.
• Prepare MIS reports and monitor key performance indicators on a regular basis.
• Identify operational gaps and drive process improvements.
• Collaborate with internal functions to meet business and revenue objectives.

Requirements

• Any graduate can apply.
• 3 to 6 years of experience in operations or project management is preferred.
• Prior exposure to IT, SaaS, or recruitment-related environments is valued.
• Strong command over leadership, CRM tools, Excel, reporting, process improvement, and stakeholder management is needed.

Candidate Profile

The ideal applicant is a graduate with hands-on experience handling operations or projects, capable of leading teams, managing client delivery, and improving operational efficiency in a fast-paced environment.