Manager - Collections

Role overview

This position centers on overseeing recovery of overdue receivables, especially complex and high-value accounts. The manager will work closely with Credit Control to arrange payment plans, handle client disputes, and make sure all collection activities stay aligned with insurance rules, legal obligations, and company procedures. The role also supports stronger cash flow by using more effective collection methods, studying payment behavior, and partnering with internal teams to remove obstacles that affect recovery.

Key responsibilities

• Manage collections across the overall health portfolio.
• Carry out detailed aging reviews to pinpoint overdue receivables and unpaid balances.
• Work with relevant stakeholders to assess collection goals, communicate targets to the team, and provide strategic direction to keep progress on track.
• Ensure overdue installments and payments are recovered from clients, brokers, and Sales & Agency on time and in line with agreed schedules.
• Monitor outstanding balances in key account regions and guide collection officers so recovery happens according to the stated terms and conditions.
• Support stronger cash flow and contribute to cash forecasting activities.
• Provide leadership, practical advice, and effective solutions while maintaining professionalism and a results-focused approach.
• Build and maintain positive client relationships while ensuring the collection team delivers professional service at all times.
• Meet monthly financial collection targets and productivity goals.
• Assist the team with calls, site visits, and meetings involving direct clients and brokers.
• Communicate with clients through visits and calls during and after working hours when required.
• Handle reconciliation-related issues and follow up on pending matters.
• Review team performance for incentive calculations in line with policy.

Work expectations

The role requires active coordination with internal departments, regular follow-up on disputes and reconciliation matters, and hands-on involvement in client communication and recovery efforts. A strong focus on target achievement, portfolio control, and team performance is essential.

Additional information

This is a full-time, on-site role based in Dammam, Eastern, Saudi Arabia.

No salary, openings, education requirement, or start date was specified in the source information.