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Role Overview

Rotana Hotels is seeking an energetic and self-driven Laundry Supervisor in Mecca, Makkah, Saudi Arabia. The role focuses on making sure guest laundry services are delivered promptly and to the highest hotel standards.

Key Responsibilities

Support the Laundry Manager in applying hotel policies, procedures, rules, and standards consistently.
Oversee laundry staff performance to ensure smooth operations, quality output, and timely guest service.
Manage guest and hotel linen carefully, while maintaining clear standards and procedures for quality control.
Coordinate with the linen room so clean linens and uniforms are always available, and keep the work area organized and tidy.
Coordinate preventive maintenance and repair requests with the engineering team.
Review daily production levels based on priority and assist with machine-related activities as needed.
Inspect processed items to confirm they are thoroughly clean and aligned with hotel quality expectations and guest satisfaction.
Ensure laundry team members understand the hotel’s services and facilities.

Qualifications and Experience

Candidates should have either a degree or vocational training in laundry operations, along with prior experience in a similar position. Strong written and spoken English is required, and computer literacy will be considered an advantage.

Competencies

Strong understanding of hotel operations
Clear and effective communication
Business planning ability
People supervision skills
Ability to work effectively across cultural differences
Operations supervision
Team-oriented mindset
Flexibility and adaptability
Customer-oriented approach
Focus on delivering results

Work Style

The ideal candidate is customer-focused, polite, approachable, and comfortable working in a busy environment under pressure. Success in this role also requires strong teamwork and the ability to collaborate with a diverse group of colleagues and guests.

Laundry Supervisor

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