- અનુભવ
- 1–2 yrs
- પગાર
- —
- ઓપનિંગ્સ
- 1
- પોસ્ટ કર્યું
- 2 કલાક પેહલા
- Work mode
- ઘરેથી કામ કરો
- શિક્ષણ
- Associate degree
- Eligibility
- Applicants with an associate degree in IT, Computer Science, or a related field are suitable, as are candidates with equivalent relevant experience. The role is open to individuals who have 1 to 2 years of helpdesk or technical support experience and are able to work in the USA in a remote or part-…
- Resume
- Required to apply
કામનું વર્ણન
Company Overview
Beyond International Group is a forward-thinking organization focused on delivering solutions and services that help clients succeed in a fast-changing digital environment. The company emphasizes a welcoming, inclusive culture where people are encouraged to share ideas, grow professionally, and make a real contribution to the business.
Job Summary
The organization is hiring an IT Helpdesk Specialist to serve as the initial support contact for employees needing technical help. The role is based in the USA and can be arranged as full-time or part-time, with remote work available.
Key Responsibilities
- Deliver responsive, high-quality assistance to employees facing issues with hardware, software, or network connectivity.
- Investigate and resolve technical concerns through phone, email, and face-to-face support when needed.
- Help with installing, configuring, and maintaining computers, devices, and related peripherals.
- Record, monitor, and update support cases in the ticketing system so issues are handled promptly and followed through to closure.
- Work with other IT team members to improve workflows, support processes, and system performance.
- Lead or assist with training sessions that help employees adopt new software and technology tools.
- Stay current on emerging technology trends and support practices to improve service quality.
- Contribute to IT projects and other departmental initiatives as required.
Required Qualifications
- An associate degree in Information Technology, Computer Science, or a similar discipline, or an equivalent combination of experience and education.
- At least 1 to 2 years of experience in helpdesk, service desk, or technical support work.
- Solid working knowledge of computers, mobile devices, and common workplace technologies.
- Hands-on ability to troubleshoot issues related to hardware and software.
- Strong verbal and written communication skills with a customer-focused approach.
- Capability to perform well in a fast-moving setting while balancing several priorities at once.
Preferred Skills and Experience
- Exposure to ticketing platforms such as Zendesk or ServiceNow, along with remote support tools.
- Working familiarity with Windows and macOS, plus widely used applications such as Microsoft Office and Google Workspace.
- Basic understanding of networking ideas and troubleshooting methods.
- Industry certifications like CompTIA A+ or ITIL are advantageous.
- A proactive mindset and strong problem-solving ability when handling technical issues.
Benefits
- Competitive pay with performance-linked bonuses.
- Medical, dental, and vision coverage.
- Flexible working hours and the option to work remotely.
- Paid time off and holiday leave.
- Learning and growth support, including training and certification assistance.
- A collaborative, diverse, and supportive workplace culture.
Equal Opportunity Statement
Beyond International Group is an equal opportunity employer and welcomes applicants from all backgrounds and experiences. The company is committed to maintaining an inclusive workplace where diversity is respected and encouraged.