Guest Relation Executive

Role Overview

This position is part of the Rooms & Guest Services Operations team at a luxury hospitality property in New Delhi. The role focuses on delivering smooth front desk and guest service experiences, handling arrivals and departures, resolving guest needs, and supporting the property’s service standards.

Key Duties

• Handle guest arrival formalities, including identity verification, payment checks, room allocation, and room key activation or issuance.
• Create and maintain accurate guest accounts based on individual requirements.
• Enter loyalty program details and ensure billing rates align with the correct market codes, noting any exceptions.
• Collect payment before issuing room keys and review or correct billing where needed.
• Prepare, check, and close daily logs, reports, and contingency lists.
• Complete cashiering and end-of-shift closing reports.
• Provide guests with directions, property details, and general assistance.
• Respond to guest requests and coordinate with the relevant team members to get them fulfilled.
• Process payment methods, vouchers, paid-outs, and other charges; balance receipts and secure cash at the start and end of the shift.
• Obtain manual payment approvals and follow accounting procedures accurately.
• Inform Loss Prevention or Security about any guest-reported theft incidents.
• Support supervisors in training, evaluating, coaching, and motivating team members.
• Act as a positive example and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Build cooperative working relationships and help the team work toward shared goals.
• Follow company policies, complete safety training, report unsafe conditions or incidents, and maintain confidentiality and a professional appearance.
• Welcome guests warmly, recognize their needs in advance, assist guests with disabilities, and express genuine appreciation.
• Communicate clearly and professionally, answer phones properly, and prepare written work accurately.
• Use computers and POS systems to enter and retrieve information.
• Perform other related duties assigned by supervisors.

Preferred Qualifications

The role expects a high school diploma or GED-equivalent education, at least 1 year of relevant work experience, and at least 1 year of supervisory experience. No license or certification is required.

Additional Information

Job Number: 26058664

Job Category: Rooms & Guest Services Operations

Location: Asset Area 13 - Hospitality District, New Delhi, New Delhi, India, 110037

Schedule: Full Time

Remote status: No, this is an on-site role.

Position type: Non-Management

About the Employer

This opportunity is offered by a luxury hospitality brand known for refined service, elegant experiences, and attentive guest care across premium hotels and resorts.

Equal Opportunity Statement

The employer supports equal opportunity and welcomes applicants from all backgrounds. Employment decisions are made without discrimination on protected grounds, including disability, veteran status, or other legally protected characteristics.