Desktop Support Technician

Company Overview

TechDravin is an IT services firm that provides consultancy and field support to help organizations develop dependable, scalable, and intelligent digital environments. Its work centers on improving business performance through modern tools, practical strategies, and technology solutions built for rapidly changing operations.

The company has a team of more than 30 certified specialists, including consultants, field support experts, engineers, and project managers. It delivers customized services across IT consulting, staffing, and procurement, with a strong focus on careful talent screening, adaptable engagement options, and measurable outcomes such as less downtime, better efficiency, and lower technology costs. TechDravin’s approach is built around making technology work effectively for people through innovation and customer-focused service.

Role Summary

This full-time, on-site position in Lüchow calls for a Desktop Support Technician who can provide direct technical help to end users. The role is hands-on and centered on keeping desktop systems and related equipment running smoothly.

Key Duties

Day-to-day work includes setting up, configuring, and maintaining desktop computers and peripherals. You will troubleshoot both hardware and software problems, complete repairs or part replacements when needed, and support printer installation and operation. The role also covers resolving connectivity and performance concerns, escalating more complex matters to the appropriate team, and working closely with IT colleagues and field service staff to keep service disruptions to a minimum.

In addition, you will document incidents, keep asset records up to date, and communicate with users in a clear, professional, and helpful way while guiding them through technical issues.

Qualifications

Applicants should have a solid working knowledge of desktop systems, including installation, setup, and basic hardware upkeep. Strong troubleshooting ability is important for identifying and resolving software, network, and user-facing issues efficiently. Experience with printer support and computer repairs, including peripheral handling and hardware replacement, is also valuable.

Good communication and customer service skills are needed to explain technical matters clearly and support end users effectively. Candidates should also be organized and comfortable documenting incidents, maintaining asset lists, and following standard processes. Prior experience in desktop support or help desk work in an on-site setting is helpful, and certifications such as CompTIA A+, ITIL Foundation, or comparable hands-on experience are considered an advantage. The role also requires the ability to work independently, prioritize tasks in a fast-moving environment, and collaborate with wider IT and field service teams.