Department Manager

About the Role

As a Department Manager, you will lead and motivate your team while helping build a workplace culture rooted in inclusion, collaboration, and entrepreneurial thinking. Your focus will be on delivering a strong operational and visual store experience for customers and colleagues, understanding market strengths and opportunities, monitoring sales performance, and turning insights into plans that improve results and profitability.

A Day in the Role

This position is varied, fast-moving, and centered on store leadership, commercial execution, and team development.

Customer Sales & Profit

• Own the overall OMNI customer experience in your department, ensuring visual and commercial standards align with global guidance.
• Present the H&M brand in a positive and professional way in every customer interaction.
• Identify your department’s commercial strengths and opportunities, then take action to improve performance.
• Set, review, and analyse sales and budget targets, and build plans to strengthen results and profit.
• Make sure customer service is consistently delivered across the store and that the team actively supports selling.
• Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability efforts.
• Run the department in a cost-conscious and efficient manner.
• Maintain correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
• Keep all administrative routines for people and operations accurate and up to date.

Fashion & Trend Awareness

• Stay informed about fashion trends, styles, brands, competitors, influencers, and changes in the market.
• Make sure the team shares useful product and fashion knowledge with customers during interactions.

Team & Development

• Handle recruitment, onboarding, performance management, and ongoing development for the store team.
• Carry out performance reviews and succession planning to support both business needs and team growth.
• Share knowledge, coach others, and help strengthen team capability.
• Work closely with the in-store Visual Merchandiser team through planning and collaboration.
• Exchange feedback with colleagues to support learning and development.
• Own team planning and scheduling.
• Communicate regularly with store colleagues through daily and weekly meetings to inform, encourage, and engage them.
• Make sure procedures, routines, and legal requirements are followed in all parts of the store.
• Take part in onboarding, training, and other development activities relevant to the role.

Retail Operations / Visual & Commercial Execution

• Maintain a clean and organized sales floor, back office, and stockroom.
• Ensure strong fashion quality, visual presentation, commercial presentation, and garment care standards.
• Maintain healthy stock levels and provide allocation input to the Area team.
• Oversee the full garment flow from delivery through presentation, including fitting room routines, using the tools and technology provided.
• Support in-store OMNI services and tech tools such as Instore Care App, Click & Collect, and Smart Store.
• Maintain pricing signs and price perception across the store in line with global and local strategy.
• Keep back-of-house areas updated with key information, health and safety details, and general tidiness.
• Be responsible for opening and closing the store each day.

Who You Are

You should be a strong, accountable leader who is comfortable taking responsibility for others. The role suits someone who is driven, communicative, supportive, and able to solve problems analytically. You should also be confident working with numbers, statistics, performance goals, and competitive targets while staying focused on customer needs.

Why You’ll Love Working Here

• The company values people from all backgrounds and identities, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
• The organization is guided by seven long-standing values and a strong values-based culture.
• You can connect with colleagues through employee resource groups and networking communities.
• The workplace promotes authenticity and encourages you to bring your individuality to work.
• There is access to a global talent network with opportunities for growth and career development.
• Benefits support wellbeing, including health insurance, wellness support, family support, retirement matching, paid leave, paid time off, and a community day for local volunteering.
• You receive an employee discount across H&M Group brands, including H&M, & Other Stories, and COS.

Additional Information

The expected base salary for this role is $48,100 to $68,543 annually. This range is provided in good faith and may change depending on qualifications or future updates to the role. The posting is not exhaustive, and additional duties may be assigned as needed. Reasonable accommodations are available for candidates with disabilities during the application or interview process.

Benefits

Employees receive access to a staff discount card usable in stores and online across H&M Group brands, along with the H&M Incentive Program. Local benefits may also include medical, pharmacy, vision, and dental coverage; employee assistance support; vacation, wellness, holiday, and parental pay; RRSP; commuter benefits; health and dependent care FSA; and other voluntary benefits.

Inclusion & Diversity

The company is committed to building inclusive, diverse, and equitable workplaces. Recruitment considers all diversity dimensions, and the process is designed to remain fair and balanced. Applicants are asked not to include a cover letter, since it may introduce unnecessary bias.

Company Purpose

The organization’s purpose is to make fashion accessible for everyone and support self-expression. Team members are encouraged to grow, take on new responsibilities, and develop skills that support both personal and professional progress.