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Overview

An opening is available for a Contact Centre Agent in Dubai on a short-term contract basis. The role sits within a banking environment and focuses on handling customer interactions across contact centre and digital support channels.

Assignment Details

Position: Contact Centre Agent
Work location: Dubai, United Arab Emirates
Contract length: 3 to 4 months

Core Responsibilities

Manage inbound customer calls and support day-to-day contact centre queries.
Assist customers with banking-related questions, service issues, and basic troubleshooting.
Provide guidance for digital and mobile banking usage.
Handle customer concerns professionally and work toward effective issue resolution.
Use CRM tools, telephony systems, and application navigation to support service delivery.
Apply objection handling techniques during customer conversations.

Required Functional Skills

Previous experience in a contact centre or customer service environment.
Exposure to banking or financial services is preferred.
Knowledge of digital banking and mobile app support.
Ability to manage calls, resolve customer issues, and troubleshoot basic problems.
Understanding of banking products and services at a basic level.

Required Technical and Behavioral Skills

Comfort with systems and application navigation.
Experience using CRM and telephony platforms.
Ability to support digital channels and mobile banking users.
Good process guidance and basic troubleshooting capability.
Strong communication and customer-handling skills.

Application Information

Interested candidates are expected to share an updated CV along with the following details: expected salary, notice period, current location, and citizenship/visa status/work permit information.

Contact

Applicants may send their CV to the recruiter email provided in the source listing.

Customer Service Representative - Banking

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