Client Success Manager

Role summary

As a Client Success Manager in Riyadh, you will own client relationships and help drive adoption of accesso’s products and services. Working within the Ticketing Group and the Client Operations team, you will support customers in improving ticket sales, simplifying operations, increasing revenue, and delivering a better end-user experience.

This role is suited to someone who enjoys both technology and working with people. You will act as a key link between clients, internal teams, and technical specialists, helping resolve issues, improve processes, and support the success of both new and existing customers.

Location: Riyadh, Saudi Arabia
Reporting to: Director of Operations
Travel requirement: Up to 40% within Saudi Arabia, with occasional travel to Dubai, UAE

What you will do

• Keep communication strong and effective with clients and internal teams such as customer support and quality assurance.
• Bridge the gap between technical teams and business stakeholders so requirements are clearly understood by both sides.
• Convert business needs or issues into precise technical specifications for development work, including system analysis across integrations, SQL queries, and API services.
• Support third parties during Horizon integration work.
• Manage both new client onboarding and ongoing account development in a structured, proactive way.
• Handle complex client service issues quickly by researching root causes and driving efficient resolution.
• Help grow revenue by encouraging clients to use more services, increase usage of existing offerings, and renew contracts.
• Run client demos to showcase new features and implementation options.
• Advise clients on industry best practices and effective use of the software.
• Train end users and support teams on systems, applications, and product functionality.
• Manage support notifications, client requests, and Service Desk tickets.
• Test new software releases and assist developers when issues are identified, while keeping clients updated on major incidents.
• Review current processes and recommend improvements that raise efficiency and service quality for internal and external customers.
• Prepare detailed documentation such as system manuals, user guides, and technical specifications.
• Support the sales team with Horizon solution preparation and demonstrations.

Working conditions

This position may require extended working hours when needed to maintain service quality and resolve issues promptly. Because the clients are theme parks and attractions, support may be needed during evenings, weekends, and holidays, especially during peak seasons. The role is based in client offices in Riyadh and requires the ability to work independently with minimal direction.

What the company offers

accesso promotes a fun, connected, and flexible working culture. The company values work-life balance, diversity, equal opportunity, and inclusion, and provides an environment where employees can collaborate, share ideas, and thrive. If accommodations are needed during the hiring process, candidates may request support from the hiring team.

About accesso

accesso develops technology that improves the guest experience for leading attractions and entertainment venues worldwide. Its solutions support ticketing, eCommerce, virtual queuing, and related services, helping clients streamline operations, increase revenue, and create smoother guest journeys. The company has more than 500 team members globally.

Additional information

Experience in eCommerce, ticketing, or guest-facing service environments is an advantage. Knowledge of the Horizon/VGS ticketing platform or a similar system is also beneficial. A bachelor’s degree in business, technology, or a related subject is considered a strong plus.

Arabic language ability is an added advantage.

Applicants are encouraged even if they do not meet every listed qualification, as different career paths are welcomed.

Candidate privacy statement: The company references a candidate privacy statement as part of its hiring process.

Equal opportunity: Hiring decisions are based on qualifications, merit, and business needs.

Accommodation: Candidates who need support during the recruitment process may request accommodations.

Core environment: The organization emphasizes innovation, guest experience, collaboration, and a people-first culture.