Client Delivery Specialist

About EnableComp

EnableComp specializes in revenue cycle management services for healthcare providers. With more than 24 years of experience, the company uses its E360 RCM intelligent automation platform, proprietary algorithms, insights from over 10 million processed claims, and human expertise to improve financial performance for hospitals, health systems, and ambulatory surgery centers across the United States. Its solutions support Veterans Administration, Workers’ Compensation, Motor Vehicle Accident, Out-of-State Medicaid, and denial management across payer classes.

The organization has earned multiple Top Workplaces honors, was named Black Book’s #1 Specialty Revenue Cycle Management Solution provider in 2024, and has appeared in the Inc. 5000 list of the fastest-growing private companies in the U.S. for eleven consecutive years.

Position Summary

The Client Delivery Specialist is a client-facing operations role focused on ensuring consistent service delivery, clear performance visibility, and effective issue handling for assigned accounts. The role works closely with Revenue Services, Client Success, Implementation, and other internal partners to turn operational information into client-ready insights, support resolution workflows, and reinforce the company’s value throughout the client relationship. Success in this role requires strong judgment, structured problem-solving, and professional communication, with guidance from the Client Delivery Director.

Core Responsibilities

• Act as a main operational contact for assigned clients, helping align client expectations with internal execution.
• Build understanding of client agreements, workflow processes, service scope, and account-specific operational details.
• Review operational metrics and trends to support client conversations and reporting.
• Take part in client meetings, performance reviews, and operational check-ins.
• Identify delivery risks, emerging issues, and improvement opportunities within assigned accounts.
• Monitor performance indicators and inventory health for signs of concern or deviation.
• Assist with root cause analysis and help shape action plans for issue resolution.
• Track tasks, follow-ups, and commitments to maintain accountability and timely closure.
• Escalate concerns to the Client Delivery Director with relevant context, analysis, and suggested next steps.
• Follow escalation procedures and documentation requirements.
• Prepare monthly business reviews, reporting packs, and client-facing presentations or documents.
• Write meeting notes, summaries, and action-item logs for internal and external use.
• Support post-meeting follow-up to maintain continuity across teams.
• Help create clear client updates based on operational facts and findings.
• Work with Revenue Services to understand operational drivers, dependencies, and constraints.
• Coordinate with Client Success, Implementation, and other stakeholders to support transitions and ongoing service delivery.
• Participate in internal account reviews and briefings to stay aligned on priorities and account status.
• Maintain accurate and timely CRM records for client interactions, updates, and escalations.
• Take part in training, knowledge sharing, and process improvement work within Client Delivery.
• Use standardized methods for issue identification, documentation, and follow-up.
• Perform other assigned duties as needed.

Requirements and Qualifications

• High School Diploma or GED is required.
• 2 to 4 years of experience in healthcare operations, revenue cycle, client-facing support, or a similar environment.
• Basic understanding of operational workflows, data review, and client support models.
• Strong verbal and written communication skills with the ability to explain operational topics clearly.
• Ability to manage several priorities, follow structured processes, and meet deadlines.
• Comfort working across teams in a changing environment.
• Experience in healthcare technology or RCM, including familiarity with complex claims processing.
• Knowledge of hospital revenue cycle processes, insurance billing, and reimbursement methods.
• Experience working at the intersection of operations and client service.
• Reliable, timely attendance is expected.
• An equivalent mix of education and experience may be accepted.
• Must be able to perform the essential duties of the role; reasonable accommodations may be available for qualified individuals with disabilities.

Special Considerations

• Aligns with the company’s core values, vision, and mission.
• Brings a consultative, problem-solving mindset with a focus on continuous improvement.
• Demonstrates strong organization and attention to detail.
• Can receive feedback and use it to improve performance and grow professionally.
• Maintains a professional presence suitable for client interactions.
• Is open to learning and adapting in a dynamic operational setting.
• Uses sound judgment and escalates issues appropriately when needed.

Equal Opportunity and Hiring Notice

EnableComp is an equal opportunity employer and considers applicants without regard to race, color, religion, national origin, sexual orientation, ancestry, marital status, disability, or veteran status. The company is committed to a workplace free from discrimination and harassment.

The company also states that it may use artificial intelligence tools to assist with parts of the hiring process, such as application review, resume analysis, response assessment, and verification checks. These tools support the recruitment team but do not replace human judgment, and final hiring decisions are made by people. Applicants who want more information about data processing may contact the company directly.

Culture and Growth

EnableComp says it recruits and develops top talent in the complex claims industry and values employee growth, support, and professional development. The company emphasizes a culture built around its core values, collaboration, work-life balance, and helping employees reach their full potential.

Employee statements included by the company describe a shared vision, strong teamwork, personal support, flexibility, family-oriented culture, and respect for balance between work, life, and fun.