Claims Handler - APA/CIP

Role overview

This opportunity is with a respected Irish insurer that is expanding its motor claims team. The position is based in Dublin, Ireland with a hybrid arrangement that requires two days per week on site. The role reports to the Claims Manager and offers a salary range of €34,000 to €40,000. Candidates who already have claims experience or broader insurance experience are encouraged to apply, and full training will be provided.

Key duties

• Take responsibility for motor claims from initial report through to closure, including information gathering, liability assessment, and settlement within delegated authority.
• Act as the primary contact for customers, brokers, and service partners, supporting them clearly and professionally throughout the claims process.
• Use sound judgement in decision-making, identify possible indicators of fraud, and maintain precise case records.
• Collaborate with colleagues to manage workload and help maintain a constructive team atmosphere.
• Work with loss adjusters, solicitors, and other external parties whenever required.
• Participate in training sessions, projects, and ongoing improvement activities.

Candidate profile

• Prior experience in claims handling or in the insurance sector, whether with a broker or insurer.
• APA (Personal & Commercial) or CIP qualification is mandatory.
• Strong verbal and written communication skills, along with solid organisational ability.
• A problem-solving mindset and a customer-focused approach.
• A proactive attitude and willingness to work well within a team.

Benefits and terms

• Permanent full-time employment, or a fixed-term contract of 12 months.
• Hybrid working model with two days per week required on site.
• Performance-related bonus of up to 8%.
• Pension contribution of up to 8%.
• Discounts on car and home insurance products.
• Employer contribution towards health insurance.
• Lunch allowance.
• Wellness allowance.
• Supportive colleagues, continued training, and opportunities for career development.

Application note

Applicants may contact the recruiter directly using the provided phone number or email address. Submitted CVs will be stored in the recruiter’s secure applicant tracking system for hiring purposes.